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What is common between product docs, Slack channels, and Wikis? Why, everyone ignoring all of those and instead asking the subject matter expert the same question over and over again, of course!
A 🧵on the next big thing in tech: effective knowledge management: #knowledgeispower
A 🧵on the next big thing in tech: effective knowledge management: #knowledgeispower
1/ It is no exaggeration when @SlackHQ calls itself the Digital HQ of a company - our chat apps accrue staggering amounts of information. This information can be tapped to unlock tremendous value! #chatops #KnowledgeManagement #projectmanagement
2/ Answers v. Information: Answers are often derived by putting together information from multiple sources. These sources are often not well documented or rely on the user knowing the system to find them. New hires are disadvantaged. #information #KnowledgeGraph
