Discover and read the best of Twitter Threads about #myunitedjourney
Most recents (1)
So @united pulled us off a plane twice last night. First was the weather, the second time they waited hours for “catering” and the crew timed out. Stuck overnight. This morning the plane is delayed again because ... “catering.” Terrible logistics is a consequence of cost-cutting.
There are hundreds of people here, some with kids, at the airport for almost 24 hours. Many have flown from elsewhere to connect here and many have connections after this flight. And @united cannot “cater” one plane. Just noting that these are deliberate consequences of choices.
Parts of the operations team seem unable to speak to one another and the ground crew here cannot make “catering” do anything. It seems it’s either another company or outsourced? Airlines are profitable, no accountability to passengers—and very few choices after the mergers.
