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To the best of my understanding @wnsholdings @Wipro #intelinet @TCS .. are on a downward spiral.

You can't have the cake & eat it too.

If #RPA, ML, .. are a reality, it can't be business as usual. Something must give in.

I expect BPO services to be a casualty.
Indeed, the traditional service providers like the ones listed above have been doing a marvellous job of kicking the can down the road.

Yet, @LTI_Global, @HappiestMinds are raising the bar like never before.

So, even longstanding relationships can hold fort so far & no further.
If traditional outsourcing companies continue to hold fort, it would be at their clients' expense.

No client would be okay being obliterated by competition.

So, they would be forced to up their game even if that means reining in vested interest groups & their own management. 🤣
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