If your welcome message to your customer service number is to take 45 seconds to give the website address and business hours, you're doing it wrong. @vanguard
And then you do it again. Trust me, I don't want to call. You don't need to try to deflect me twice. @vanguard#cx
And then 60 seconds asking me via an incredibly verbose series of messages if I want to give feedback at the end of the call @vanguard#cx
