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I'd like to share a lesson in patient/client/child/person centered care by my neice & nephew after my daughter tripped in the park & scraped knees.
1. Niece asks: Can I help you with your knees? (A=Yes) 'tell me when you're ready'. Niece smiles.
2. Niece explains procedure
1. Niece asks: Can I help you with your knees? (A=Yes) 'tell me when you're ready'. Niece smiles.
2. Niece explains procedure
(Dabbing with wet paper towel) and adds, 'this may hurt a little but it's only water and its really important to clean it...wow, you're doing great.
3. Nephew adds: ' when I get hurt I like to think of happy things. Let's see. What is your favourite thing on the whole world?
3. Nephew adds: ' when I get hurt I like to think of happy things. Let's see. What is your favourite thing on the whole world?
*procedure continues. A distracted by thinking of her favorite thing*
4. Niece explains next step: 'im going to put on bandaids now so we can keep playing. Do you want to run up the hill after?'
5. Niece & nephew both provide encouragement A
4. Niece explains next step: 'im going to put on bandaids now so we can keep playing. Do you want to run up the hill after?'
5. Niece & nephew both provide encouragement A
