Discover and read the best of Twitter Threads about #purposelimitation
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NEW: "Surveillance and Algorithmic Control in the Call Center", a case study on contact center software and automated management.
It explores technologies that are used to monitor, rate, rank and micromanage workers in call centers and similar workplaces:
crackedlabs.org/en/data-work/p…
It explores technologies that are used to monitor, rate, rank and micromanage workers in call centers and similar workplaces:
crackedlabs.org/en/data-work/p…
This case study is part of a larger project led by Cracked Labs, which examines and maps how companies use personal data on (and against) workers in Europe, together with @algorithmwatch, @JeremiasPrassl, @UNI_Europa and others, funded by @Arbeiterkammer:
crackedlabs.org/en/data-work
crackedlabs.org/en/data-work
The work environment pioneered in the call center, which involves extensive monitoring and performance control, has spread into many areas, from helpdesk services to debt collection to remote nursing, from outsourced back-office work to content moderation to 'AI' data labeling.
At #disruptedtimes22, @johnnyryan says even tech giants don't know what they do with data (shades of Amazon's multiple scandals).
This is where #PurposeLimitation comes in. The #GDPR bans e.g. reusing phone numbers gathered for #2fa to target ads.
This is where #PurposeLimitation comes in. The #GDPR bans e.g. reusing phone numbers gathered for #2fa to target ads.
If one company is acquiring another, a regulator could compel both firms to disclose every single use they make of PII, and then analyze 'what happens when those two spreadsheets have a baby'
Purpose limitation is Big Tech kryptonite, and the DMA strengthens it, allowing the EU to pursue cases where national governments e.g. Eire won't
