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How do expert communicators sensitively start and effectively handle important, tender conversations including those about the end of someone's life?
This podcast is about how Conversation Analysis #EMCA can show us precisely what they do & how they do it.
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How do expert communicators sensitively start and effectively handle important, tender conversations including those about the end of someone's life?
This podcast is about how Conversation Analysis #EMCA can show us precisely what they do & how they do it.
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In this thread I'll summarise the whole pod
speakformelpa.co.uk/podcast-episod…
Conversation analysis is a pioneering approach to studying communication directly. We don't ask people to recall what they do. We record + analyse in detail real life conversations, often healthcare convos.
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speakformelpa.co.uk/podcast-episod…
Conversation analysis is a pioneering approach to studying communication directly. We don't ask people to recall what they do. We record + analyse in detail real life conversations, often healthcare convos.
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As @ClareFuller17 says, whilst you probably already employ a lot of the strategies I discuss, conversation analysis enables a lifting of the bonnet to look inside the engine, see how it works and hopefully better understand how to use your amazing conversational machinery
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