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@Hermesparcels Hi, I've heard that there has been a nationwide system glitch affecting the routing of every parcel. Please can you confirm this? We have sent over 100 parcels in the last few days and the vast majority are showing as delayed.
One customer in Wales received the order for a customer in Plymouth, with the Plymouth label attached.
I'm not sure why you aren't responding on here or making any customers aware of your routing issue over the weekend, but just to let you know your "solution" has made the situation worse and you are now putting the wrong replacement labels on items.
