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Dr Bridget Carne - Consultation Skills
What are they?
Communication skills
- creating a relationship
- sharing information
- picking up cues
- working out a plan together
#SWPinPC
Dr Bridget Carne - Consultation Skills
What are they?
Communication skills
- creating a relationship
- sharing information
- picking up cues
- working out a plan together
#SWPinPC
“Consultation skills is a massive subject, so let’s focus on some some tools”
Patients often rehearse what they want to say - try introducing yourself and NOT asking a question - give the patient time to speak first.
#SWPiPC
Patients often rehearse what they want to say - try introducing yourself and NOT asking a question - give the patient time to speak first.
#SWPiPC
Practice the golden minute.
Try and keep silent for 1 minute and let the patient tell you what they want to tell you - the patient will often tell you what need to know.
Try active listening (nods, yeses, mmhm etc) to encourage the patient to speak.
#SWPiPC
Try and keep silent for 1 minute and let the patient tell you what they want to tell you - the patient will often tell you what need to know.
Try active listening (nods, yeses, mmhm etc) to encourage the patient to speak.
#SWPiPC
The challenge with NHS @ Home is we are not currently working to keep patients at home.
In the #BNSSG area:
84% of patients could have left hospital earlier. With an average of 16 extra bed days per patient.
In the #BNSSG area:
84% of patients could have left hospital earlier. With an average of 16 extra bed days per patient.
“We can do better”
➡️ frailty and increased care needs are not a surprise.
Patients aged 80+ (3% gen pop) account for 30,000 bed days annually.
#SWPiPC
➡️ frailty and increased care needs are not a surprise.
Patients aged 80+ (3% gen pop) account for 30,000 bed days annually.
#SWPiPC
