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In Bezos's original plan, the company called "Amazon" was called "Relentless," due to its ambition to be "Earth's most customer-centric company." Today, Amazon is an enshittified endless scroll of paid results, where winning depends on ad budgets, not quality. 1/ 
If you'd like an essay-formatted version of this thread to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
pluralistic.net/2022/11/28/ens… 2/
pluralistic.net/2022/11/28/ens… 2/
Writing in Jeff Bezos's newspaper the @WashingtonPost, veteran tech reporter @geoffreyfowler reports on the state of his boss's "relentless" commitment to customer service. The state is grim.
washingtonpost.com/technology/int… 3/
washingtonpost.com/technology/int… 3/
