Discover and read the best of Twitter Threads about #ukgc21
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Useful links on operating models and org design from #ukgc21 - putting them here to refer to later and in case useful to anyone else too :)
@mattedgar on (not) using target operating models: blog.mattedgar.com/2015/01/23/the…
Here are some practices (prompted by excellent #UKGC21 chat, h/t @SalmaAfzal_ ) we can adopt to help move us beyond the era of transactional, 2-dimensional user-centred design, into an era of genuine and respectful codesign.
What do you reckon, digital / design twitter?
What do you reckon, digital / design twitter?
1. TRUST: make building trust an explicit aim of your work
(rather than accidentally eroding it through carelessness or misunderstanding)
(rather than accidentally eroding it through carelessness or misunderstanding)
2. UNDERSTAND: talk to people, visit them, listen to them, ask questions, learn about their lives
(rather than relying on observing people in user research labs or gathering data about their transactions)
(rather than relying on observing people in user research labs or gathering data about their transactions)
