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"Oh, but if people are not always 100% busy we are not being efficient and they will be lazing around when not doing 'their work'". ๐Ÿ˜ฑ
About the HUGE importance of the slack time, from the book "Value Stream Mapping" #Lean #ValueStreamMapping ๐Ÿ‘‡
"Freeing capacity is a vital way for labor intensive organizations to increase the proportion of revenue to labor. The effort, though, should not result in layoffs. Rather, freeing capacity enables an organization to accomplish one or more of the following outcomes:" ๐Ÿ‘‡
- Absorb additional work without increasing staff
- Reduce paid overtime
- Reduce temporary or contract staffing
- In-source work that's currently outsourced
- Create **better work/life balance** by reducing hours worked
- **Slow down and think**
๐Ÿ‘‡
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