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99.9% of my interactions with fans are delightful. #DeltaGreen fans, in particular, are a great bunch. They want to talk, they want to explore ideas within the paradigm, and most of all, they want to be frightened. So, new publisher, how to deal with the OTHER .1%?
Clear lines of communication make some people feel that they can say ANYTHING to you. I've had more than a few "WELL ASSHOLE!" emails and DMs. Usually, this is for something exceedingly stupid — like shipping a book to Australia with real, live, postal rates.
Other times, it's some political tangle and the language and insults are invariably worse. My policy is the same for both. 1) Did you order something <nameless numberhead guy>? 2) Here's your money back. 3) You're fired, don't come back.
