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Telecoms are so crooked. My wife on third day of calls with @ATT after we found out they’d been charging for a phantom iPad for years. One absurd excuse, lie after another. The latest is they want to know the credit number she used 20 years ago when she first signed up for att.
2/ So they’re basic saying she needs to prove who she is now, I guess on the theory that someone is impersonating my wife to get @att to refund a fraudulent charge? That makes sense. And they can only know it’s her if she can remember the credit number she used in 2000?
3/ The really bonkers thing is that we caught them doing this before. It was like the cell phone account zombie apocalypse. Each time we’d stop service or get a new device they’d later bring the old device account back to life and start charging us again. I spent ....
