1/Volunteered at my very first Meet the People Session tonight; an opportunity to listen to citizen concerns and observe what grassroots volunteers can do to help in Kreta Ayer #onetheground
2/mostly edge cases, where policy was not designed to handle unusual or unplanned for consequences
3/incredible patience and compassion from volunteers; one constituent was filthy, reeked of urine, folks listened patiently to his issue and sent a letter
4/saw firsthand the challenge for non-English speakers when all official correspondence is in English; Heard volunteers in mandarin, teowchew, hokkien, cantonese
5/some tech ideas: would love to see NLP for dialects; easier ways to do case management that can integrate with ministry forms and processes; the reliance of mail seemed oddly archaic in hyper efficient Singapore
6/ of course all Singaporean events have food, so ended with volunteer donated Yong Tau foo and fruit!
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