Thread by @tleam

A quick reminder and a thread regarding the @MarriottBonvoy power outage at #VelocityConf:

1) Just because Marriott isn’t a traditional tech company doesn’t mean they don’t deserve #hugops. This has to be just as rough for the employees as the guests

1/n

2) #VelocityConf attendees think of this as an awesome opportunity to think through how you would approach a post-incident review for the event. Who would you talk to? What questions would you ask? How would you maintain a blameless culture?

My take continues...

2/n

Who would you talk to regarding the power outage?

There are a few main stakeholding entities involved (that I’ve been able to identify so far):

- Marriott employees and staff
- Guests of the Marriott
- Local power company
- #VelocityConf staff

3/n

What questions would you ask Marriott?

How did you realize something was “off” at 6/11 15:30?
Was it systematic or guest reported?
How did you determine scope of impact?
Have these symptoms been seen before?
What were your initial hypotheses and how did you arrive at them?

4/n

More Marriott questions:

Given other buildings have power what lead you to reach out to the power company when you did?
How did you determine the mechanism, timing, & author of guest communication (letter under room door and billboards)?

5/n

Questions for guests:

How did you find out about the power issues?
How did you keep track of progress toward resolution?
What action did you take upon finding out about the power issues?
Were there implications of the outage for you such as health/medical beyond lack of AC?

6/n

Questions for #VelocityConf

How did you find out about the outage?
What led you to send out the email notice to attendees 6/11 22:10?
Have you ever dealt with a situation similar to this? If so what have you done in the past to help conference attendees?

7/n