It’s been a LONG day but wanted to thank everyone who shared the original thread below… and give you an update:-
I got a reply from @johnhiltons on FB…
1/12
I messaged as requested… and an automated reply came back asking me to call…
2/12
So I called & spoke to a lady in lettings who found the address but no record of a leaky ceiling?!!!! I said that was odd since Jake had been dealing with it…
Shortly thereafter, received a call from Jake followed by this message on FB.
NOT good enough! Messaged both #JackonsProperties & @johnhiltons on LinkedIn linking to original post (and cc’ed local press) and then replied to @johnhiltons on FB…
4/12
RAIN arrived… and nothing except another update from Jake to say Richard would call. He didn’t call.
5/12
Instead, he sent a text & didn’t acknowledge the response he received. So I called Richard. He said he’d tried to call (nope - no missed calls from him). And that he hadn’t heard back until he sent this message at 6:05pm. It “was too late now”. Nothing he could do.
6/12
I reminded him that it’s been going on a month, that it was raining AGAIN & that someone needed to arrange alt accommodation tonight as between them, #JacksonsProperties & @johnhiltons have left a 19 year old frightened student in unsafe accommodation…
7/12
Again he said there was nothing he could do & it was up to @johnhiltons to arrange alt accommodation. As of yet, he’s not bothered to respond to the text he received from an increasingly anxious and frightened 19 year old.
8/12
I called the @johnhiltons out of hours team. Twice! Neither Raza nor Ali were able to help as they didn’t have access to any notes & they’d been unable to reach their ‘emergency escalation contact’. So, they were both unable to authorise any payment/reimbursement for…
9/12
… MUCH needed alternative accommodation tonight. In the end, it was Millie looking after @johnhiltons FB page who was finally able to help. She messaged with an update & I brought her up to speed…
10/12
Fingers crossed remedial work will start tomorrow.
We very much look forward to @johnhiltons & #JacksonsProperties resolving this issue once and for all.
11/12
In the meantime, a really BIG thank you to @Fern_Britton, @realverucasalt, @NVRnorthampton & everyone who took the time to read, support & amplify this thread. You helped enormously! ❤️
And finally from one very tired, warm, dry & safe uni student…
12/12
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