Lou Profile picture
Jun 2, 2020 11 tweets 3 min read Read on X
@Hermesparcels Hi, I've heard that there has been a nationwide system glitch affecting the routing of every parcel. Please can you confirm this? We have sent over 100 parcels in the last few days and the vast majority are showing as delayed.
One customer in Wales received the order for a customer in Plymouth, with the Plymouth label attached.
I'm not sure why you aren't responding on here or making any customers aware of your routing issue over the weekend, but just to let you know your "solution" has made the situation worse and you are now putting the wrong replacement labels on items.
This is great. Very cathartic #ScreamingIntoTheVoid

I did contact your complaints team & explained we have 238 parcels inflight and could really do with talking to someone but they'd like me to send the ref number and postcode. I'm not doing that for 238 parcels.

Good talk.
One parcel returned to sender (Yay!).
Hermes replaced the label with another customers (boo)
Hermes no longer service the customer postcode, so I can't send it back out immediately.
Current count:

Parcels received by wrong customer: 2
Parcels returned to sender: 1
Parcels unaccounted for: 243
IS THIS THING ON? AM I DOING IT WRONG? DO WE NEED TO @Hermesparcels OR MAYBE #hermes #hermesparcels

HERMES ARE YOU ALIVE? DO WE NEED TO SEND HELP?
HOW CAN YOU MISS PEOPLE? NO ONE IS LEAVING THE HOUSE. Image
Note, it says nothing about delivering the bloody things.

(150 still inflight)
Sigh. Image
115 still in flight.
Some haven't even been received at the local depot.
Called Hermes, given an email address to send batch details through to.

SHOCKINGLY, THIS HAPPENS: Image
@Hermesparcels I know you're there. I can see you replying to other people. Is it because I don't have a flashy video? I have got a 21 page document with all my lost parcels and a stress migraine, would you like to see those?

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More from @gremlinlou

Dec 9, 2019
@BorisJohnson @Conservatives
What is your official stance on the paper: "Assessing the impact of rising child poverty on the unprecedented rise in infant mortality in England, 2000–2017: time trend analysis ".
"Infant mortality had been falling for all groups of local authorities since 2000, with greater decreases in the most income-deprived areas, reducing inequalities. From 2013, this trend changed, & infant mortality increased particularly in the most income-deprived local auths"
"Since 2013, infant mortality has increased in England & there have been an additional 570 infant deaths over 4 years (2014–2017) compared with what would have been expected based on recent historical trends. Excess deaths have largely occurred in the most disadvantaged areas"
Read 6 tweets
Dec 3, 2019
There are a multitude of reasons not to vote #ConservativeParty, but here's another one for you. It's long been known that Tory #austerity has been responsible for the deaths of disabled people, but they have now been implicated in the deaths of infants too.
Three Universities have conducted a study that shows welfare cuts have led to rising poverty, and rising poverty has led to around 570 more infant deaths than would be expected.
" In the most deprived local authorities, the previously declining trend in infant mortality reversed and mortality rose, leading to an additional 24 infant deaths per 100 000 live births per year (95% CI 6 to 42), relative to the previous trend"
Read 6 tweets
Nov 16, 2019
A rant about #boltonfire

So they've come out and said that the cladding was categorically not the same as Grenfell.
That's the great thing about words though. It probably isn't the same. I can buy a pack of chocolate bourbons from Tesco, and a pack of chocolate bourbons from Aldi, and I can assure you my toddler will insist they are not the fucking same.
But they are same aren't they? In reality, it's still chocolately biscuit heaven. It tastes the same. It looks the same. If I set it on fire, it burns the fucking same.
Read 7 tweets

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