Thread by @gremlinlou

@Hermesparcels Hi, I've heard that there has been a nationwide system glitch affecting the routing of every parcel. Please can you confirm this? We have sent over 100 parcels in the last few days and the vast majority are showing as delayed.

One customer in Wales received the order for a customer in Plymouth, with the Plymouth label attached.

I'm not sure why you aren't responding on here or making any customers aware of your routing issue over the weekend, but just to let you know your "solution" has made the situation worse and you are now putting the wrong replacement labels on items.

This is great. Very cathartic #ScreamingIntoTheVoid

I did contact your complaints team & explained we have 238 parcels inflight and could really do with talking to someone but they'd like me to send the ref number and postcode. I'm not doing that for 238 parcels.

Good talk.

One parcel returned to sender (Yay!).
Hermes replaced the label with another customers (boo)
Hermes no longer service the customer postcode, so I can't send it back out immediately.

Current count:

Parcels received by wrong customer: 2
Parcels returned to sender: 1
Parcels unaccounted for: 243

IS THIS THING ON? AM I DOING IT WRONG? DO WE NEED TO @Hermesparcels OR MAYBE #hermes #hermesparcels

HERMES ARE YOU ALIVE? DO WE NEED TO SEND HELP?

HOW CAN YOU MISS PEOPLE? NO ONE IS LEAVING THE HOUSE.

Note, it says nothing about delivering the bloody things.

(150 still inflight)
Sigh.

115 still in flight.
Some haven't even been received at the local depot.
Called Hermes, given an email address to send batch details through to.

SHOCKINGLY, THIS HAPPENS:

@Hermesparcels I know you're there. I can see you replying to other people. Is it because I don't have a flashy video? I have got a 21 page document with all my lost parcels and a stress migraine, would you like to see those?