Thread by @rufflemuffin

What constitutes experience you would trust to teach you service design?

Does direct delivery experience matter to you?

If the trainers haven't been part of a team designing services that are live + successfully meeting outcomes for business/users/system but they know some tools/methods do you trust it?

*Note-service design isn't a simple 'staged' process, lots of decisions by lots of people

If the trainers have lots of examples of implemented services from reading or interviewing other practitioners is that trust/respectful experience?

Is implementation experience even important when services evolve and happen over (sometimes) years of policy, financial, governance designs.

Is theoretical knowledge on what makes a good service and tools to help people achieve this helpful?

There is no decisive answer here as knowledge and experience isn't black or white - what constitutes respectable experience to say you'd trust someone training you?

Wording kept purposefully wide as it isn't just 'service designers' who do service design, it's a team sport.

Positive reflections welcome, curious to know

Thanks everyone. There are so many good reflections here that are helpful, keep them coming!

And of course, go beyond the teacher to learner model, lots of other ways to learn (I plump for mostly), but was particularly curious about the 'experience' question.