As charities adopt new digital/blended service models, 'some' of their traditional geographic fenced commissioner contracts begin to seem obsolete.
What examples are out there of contracts or payment terms that go beyond payment by head/outcomes and geographic boundaries?
Examples from other sectors or models that support this?
Example: You're a charity that delivers a face to face service, covid-19 has forced it online and it now opens up a world of delivering beyond contract boundary, how do you get paid if users come direct to your door?
Hola! We've had some great tech lead/lead developer applicants for @wearesnook role but I want to ensure there's a more diverse pool at this stage. We're open, can anyone help share/point to other places I can advertise this role or share with others? wearesnook.com/jobs/tech-lead…
When I say diverse, it's mostly men and white at the moment. Looking to diversify that exactly.
"Social maps are powerful. But they are not all-powerful. We are creatures of our physical and social environment. However, we need not be blind creatures. Occasionally, individuals can imagine a different way of organizing our world..."
Gillian Tet on work of Jean Baudrillard
Since this elite has an interest in preserving the status quo, it also has every incentive to reinforce cultural maps, rules, and taxonomies. Or to put it another way, an elite stays in power over time not just by controlling resources, or what Bourdieu described as...
...“economic capital” (money), but also by amassing “cultural capital” (symbols associated with power). When they amass this cultural capital, this helps to make the status of the elite seem natural and inevitable.
Much of tinkering of front end (whilst still needed+shouldn’t be forgotten, many atrocious basic transactions out there still painful) needs to look at bigger picture for true service reform. Meeting people where they are with what they need not just service transaction alone.
Only one jarring point is moving away from design system to compete - but I understand the sentiment here. Hope would be design system would still be used under a new skin and relationships built with team to explore new patterns etc.
2020s, decade of designing interoperable data standards and policy, communities of adoption, community alliances, organisations with kindness+compassion at their centre,focused on an inclusive society.
Platforms to ‘enable innovation’ rather than ‘front end innovation’ itself.
Last decade was lots of ‘it could look like this’ - this needs to be the decade of mass collaboration across sectors and org boundaries to enable services to work interoperabley for users and reduce #lifeadmin for people using and delivering services.
Beyond that, this must go beyond our current definition and boxing of services for this or that and think more holistically about the platforms we are designing to enable people to thrive in their context, where they are.
Great day in @lomondtrossachs getting to grips with the planning process from a user perspective, staff and public. Fairly extensive mapping, not quite finished yet! Good to be taking #satsd to planning sector.
Also a fab delivery group really asking the tough questions on everything we’re delivering to ensure we put our environmental and climate emergency concerns in the mix of decision making.
As a trained product designer we sweat the details. The care and attention of the radius of a thing. The materials you use to mould it together. The thinking through of its production and manufacture. I’ve seen this care for the design get lost in the #servicedesign
Growth where we favour perfomative service design (and believe me it gets commissioned) over the actual time and money that needs invested to actually design something that works