Thread by @waynetpm

I continue to be staggered at the lack of care by some organisations in their treatment of disabled people. @Clarion_Group Clarion turned off my severely disabled relative’s hot water for 11 weeks advising her by letter the day after they did it. It look 4 days to restore it.

The keypad on the main door to enter the building and the exit button to enable residents to leave were broken – leaving my relative unable to exit in the event of a fire or emergency

@Clarion_Group Claire miller said this does ‘not classify as an emergency’ despite the fact that disabled residents cannot exit in the event of a fire nor can my relative’s carers get to her.

@Clarion_Group CEO Claire Miller said she was concerned that my relative was ‘ living in general needs accommodation when she clearly has very particular requirements’. In fact she is living in fully accessible accommodation designed for a disabled resident.

Hot water and the ability to exit in the event of an emergency are not 'very particular requirements'

@Clarion_Group CEO Claire Miller said she would arrange for the key pad to be fixed. The area manager phoned my relative to ask her if she knew who Clarion’s electrical contractors were as he couldn’t find any paperwork. My relative had to give themtheir contractor's details.

@Clarion_Group CEO Claire Miller said she would arrange for the key pad to be fixed. The area manager phoned my relative to ask her if she knew who Clarion’s electrical contractors were as he couldn’t find any paperwork. My relative had to provide them with their details.

My relative has been writing to Clarion and paid a fee to change the ownership details so we can make arrangement for her long-term care. @Clarion_Group have ignored all of this for 5 months

@Clarion_Group said they would provide a written response by 6 July but didn't. I was asked to call them and was then told they couldn’t speak to me even though they’ve had a signed authorisation form for 2 weeks but ‘it’s not on the system’. It goes on and on.

We are continually bounced around, given mis-information, told to call Affinity Sutton which is @Clarion_Group I don't know how my family member would do this on her own. Their treatment of her is #shameful.

@BrightonHoveCC @CarolineLucas This is a happening in Brighton.