Patrick McKenzie Profile picture
Sep 14, 2020 7 tweets 2 min read Read on X
In an update on "we create our tools and then our tools create us", I wonder how the collaboration software we have is going to leave fingerprints on the types of organizations we build and how effective they are.
You know how you can *basically* tell when a SaaS app is built on Rails because of design patterns which are very common in the community and things it makes rather easy? I think we'll start to see that, but for companies.
The most people you can have in a meeting productively is defined by Zoom, the maximum size of an organization's working memory by Google Docs, the interoperability of engineering teams by Jira / Github, the social dynamics of suborgs by emergent behaviors of first-gen Slackers.
I am reminded of someone, and I can't remember who it was, observing that a Japanese company made a feature request to Zoom "Can we set the amount of real estate speakers get onscreen in group view to reflect the hierarchy?"

Which might be a "too perfect to factcheck" anecdote.
I also think that some people are going to be "good at Zoom" or "good at Slack" in the same way that people say "good at Twitter", and I very much don't mean the traditional sense of software education "knows all the shortcuts and how to debug common issues."
Sooner or later executive performance reviews are going to start saying "Areas for improvement: relative to other executives at your level, your Zoom presence does not project confidence and vision. Work on transitions, unforced humor, microexpressions, and your lighting setup."
And eventually that review will not mention "Zoom presence" at all, in a same way that email ability has receded into the background as "things you assume somebody just has on total lock by a certain point or they'd never get anything done."

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More from @patio11

Sep 4
Listening to a podcast (Trillions) a guest made an interesting claim:

Guest: You know when you swipe a card at [coffee shop] part of the fee pays for your ability to reverse the transaction with the coffee shop. But come on, no one reverses transactions with [coffee shops].
I have removed the name of the coffee shop so that no one believes I am commenting on private financial details when I say: oh you sweet summer child.
You and I will likely go through life having very few arguments with baristas. Baristas do not experience their lives as including very few arguments with customers.
Read 10 tweets
Aug 3
The existence of YouTube does not make reading and writing less valuable. It gives children a constant companion who is responsive, preternaturally so, to their desires and curiosity.
(I devote a bit of brain space—not too much but I pray not to little—to making sure that constant companion does not make the entire world look like a pale imitation of itself, which would be wrong but could easily look accurate to the subjective experience of a child.)
“Any parenting tips?”

I do not have the constant fights about screen time some parents report, do not know how much of that is due to decisions I’ve made, and have one regret: we went two years without a TV due to moving and I should have made that permanent versus “completing.”
Read 5 tweets
Jul 29
This letter is what happens when a credit card PM misunderestimates how much of an adverse selection effect they have in a new portfolio.
(In particular note the cap on cash back and the carveout for particular transaction types which some users are able to generate arbitrarily high amounts of or would naturally have arbitrarily high amounts relative to “normal” CC use.)
“How does this happen?”

Credit card PMs are extremely aware that there are multiple different personas for credit card use out there. One of them has a name in various banks, but you can think of them as Mercenary Financial Enthusiast.
Read 15 tweets
Jul 17
If I can give a slightly more optimistic take on this: much of how commercial software development is done trades some resources for others, in ways that might not be rational for people with very different strengths than e.g. AppAmaGooFaceSoft or BigCo customers.
A lot of AWS services exist so that two teams don't need to have a meeting.

That *is not a criticism of either AWS or those two teams.* That is a preference one can have about time allocation and corporate structure, and capitalism will help you satisfy it.
If you are not constrained on organizational complexity, if meetings with yourself are free, then a lot of the standard stack that BigCo uses is both overkill and underkill at the same time.
Read 5 tweets
Jun 17
So strange that card program managers make such a show of doing this careful balancing act when everyone who reads the Atlantic knows that the real source of rewards is cross-subsidization of elite cardholders by poor people. </sarcasm>
Less sarcastically: it’s a math problem conducted by people who are pretty good at math, and the marching orders they get are “In general and in steady state, all of our card programs should be margin accretive. Make it happen. If you can’t you’ll need a senior signoff.”
(The above is not private information from any particular issuer but rather is a pastiche representing industry standard practice.)
Read 7 tweets
Jun 14
I think the so-called Bitcoin treasury companies have just reinvented exchange tokens: there is an asset with X real world utility but not naturally leverageable. It should flow to place in world where most leverage is bolted onto it; immediately incentive compatible. Repeat 100x
And then “Holy %}*]^ how did so much of it end up in a place with grossly deficient risk management?!”
(I understand that MicroStrategy is the opposite of leveraged exposure from the common shareholder’s perspective but if someone with hands on keyboard believes they are allowed leverage if they hold more exchange tokens then the model happens regardless of whether that is true.)
Read 18 tweets

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