John Cutler Profile picture
Sep 14, 2020 10 tweets 2 min read Read on X
Some quick tips for change agents

1/10: Coworkers may be very concerned and supportive in private, but that doesn't mean they can (or will) take risks publicly. And you need to be OK with this.

Take strength from their private support, but realize they may not be able to help.
2/10: People like to solve their own problems! We all do. So when someone (you) comes around and says "oh that's easy, do this!" that may be welcome...or may be unwelcome.

Try not to steal their joy of figuring it out. Harness that!

(PS: maybe you'll learn from them)
3/10: Change is always happening. It just might not be change you like (or how it to happen). This is important because by observing how change does actually happen, we can fine-tune our approach (and it tells us what the system values)

Who has figured out how to make progress?
4/10: Don't underestimate the time you've invested in understanding a topic (or framework, or approach). What seems to "make logical sense" to you, is likely the byproduct of lots of immersion and research.

You can't expect someone to "just get it". Be patient.
5/10: Sometimes our own needs are not being met. Maybe we’re bored. Maybe we’re looking to work to fill a void. Instead of looking inwards, we channel that energy into a convenient crusade at work. Try to be aware of when this is happening.

Get clear with yourself first.
6/10: Watch for repetitive conversations with no forward progress. Especially backchannel conversations. If it isn't moving after a bit, it likely will never move.

These conversations have a way of draining your energy and focus. Let them go if you can.
7/10: You are probably part of the problem (maybe a small part, but still a part). This is a hard one to admit, especially when we self-identify as the fixer of a problem. But there's likely something you're doing that contributes.

Take a good look inwards.
8/10: If you've put the foundation in place, sometimes it takes a catalyst to finally turn things around. It is easy to lose hope when -- despite your best efforts -- things fail to budge. But timing (and external events) are a huge factor.

Lay the foundation! Then wait.
9/10: Any "common sense" problem still in place is probably not common or simple. By treating it as simple/straightforward, you risk diminishing people and their challenges (and coming off as a jerk).

Challenge your own bias to believe the problem is cut and dry.
10/10: Be ready to walk away. Whether you can actually leave the company or chose (or are forced) to remain and detach... know that you can walk away literally or metaphorically.

Holding this power makes you a more effective change agent.

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More from @johncutlefish

Apr 2, 2023
The “messy middle” problems is one of the biggest impediments to product success. Here’s what it looks like:

The strategy and vision is somewhat clear.

Teams have specific features they’re working on.

But there’s nothing in between.

Why does it matter? 1/n
High level visions and strategies are helpful, but they lack the specificity to guide teams.

Specific project-based roadmaps feel “actionable” but they are very fragile—they don’t inspire aligned autonomy.

You need a linking mechanism 2/n
Some teams use goal cascades

The problem is the classic MBO problem: goals get more specific & prescriptive as you move down the stack. And by definition they should be “time bound”.

They too are fragile and foster “figure out what you want to build AND THEN tack on goals” 3/n
Read 5 tweets
Mar 26, 2023
I was reading the transcript of a work presentation. Then I watched the presentation.

The transcript was filled with issues / logical fallacies / open questions.

While watching I noticed very few.

I think this is the root issue with presentation culture.
I noticed different parts of my brain firing in each context. When slides had lots of “stuff” it felt like a sense of “oh they’ve figured this out” even when the words did not match.

If you pay attention you can feel this happening.
The confident voice of the presenter made the “three focus areas” feel certain, clear, and logical.

In writing it felt incoherent.

I guess this is a point for “a compelling visual” but still it’s interesting.
Read 6 tweets
Feb 12, 2023
Your team is burnt out. They are not getting anything done. Work is "low quality". You can see and feel those things.

But what you are seeing is an output of something—the downstream effects of other things happening.

In some companies this is a black box

1/n Image
…they don’t have visibility into what’s happening.

But it is not that simple (of course).

The outputs are inputs into the black box. And the outputs input into the inputs.

2/n Image
Say the team reactively addresses quality issues.

This creates more “work” (the output inputs into the input), but it also leaves the team more burnt out and they make less-good decisions on whatever is going on in the box.

3/n
Read 10 tweets
Jan 29, 2023
Product Management is an exploration of time.

In product we are always jumping between "Time-full" things and "Time-free" things.

Example:
An improvement project to build a new AI irrigation system vs. the ability to irrigate our crops.

1/n
We project thing time-free things into the future, making them time-full.

Here we imagine our ability to irrigate our crops evolving from a watering can, to the new AI powered system.

And we imagine the capability level increasing.... over time

2/n
This is happening everywhere.

Right now your product exists, a jumble of current capabilities.

You work to improve those capabilities.

And, if you squint, you evolve the capabilities necessary to do that work, and support that product

3/n
Read 9 tweets
Jan 29, 2023
Why do attempts to "reign in" product processes involving multiple teams fail so regularly?

Well...

Here we have a list of features about "the work".

An example of a feature might be something like:

"Amount of customer education needed...."

OK...1/n
So imagine we collect data about our initiatives.

Example:

"Amount of customer education needed" = HIGH

OK, now we're getting somewhere.

Except... 2/n
Sequence matters.

In product, if we try to converge on everything way in advance, outcomes will suffer. We don't want that.

So the sequence...of when and how you attempt to collect data about the initiative matters.

But we're not done... 3/n
Read 9 tweets
Jan 21, 2023
I recently asked Twitter for words describing "great product managers". Here the results in pictures...

The diameter of each circle represents the number of *other* words that were related to the word.

Colors represent "neighborhoods" of words.

Lines = relationships

1/n
"Responsive" was not the most common response. But it was the word that had the most number of similar/related words

It is a broad word...for sure...but I thought that was interesting

2/n
Results and customer orientation...

3/n
Read 5 tweets

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