There are some things that are *much easier* to learn before building something
And some things that are almost impossible to learn until someone is using a product/thing
the trick is knowing the difference
What heuristics do you use?
some I use
in B2B, when it comes to making an existing "job" easier, more efficient, less error-prone, etc. it is fairly easy (with the right methods) to map out the inputs/outputs/goals of that job in a solution agnostic way. No need to builds something to figure that out
May 5 • 9 tweets • 4 min read
Now that OKRs are a checkbox item in many digital transformation efforts, I wanted to share some observations from working with customers/future customers at @Amplitude_HQ
1/n: You can't OKR your way into a strategy. OKRs aren't a strategy. They "deploy" a strategy
You can't OKR your way into contextual awareness.
OKRs are a time-bound goal setting framework. Not a framework for surfacing assumptions, beliefs, hypotheses, etc.
They are an *output* of those things. Not an input.
Apr 29 • 6 tweets • 1 min read
let's talk about "dependencies"
when a leader talks about a "lack of ownership" or "too much consensus", I immediately focus on dependencies.
there are 1) hard dependencies 2) mushy dependencies
people see the hard ones, but not the mushy ones.
here's why it matters 1/n 🧵
Imagine you have a leader who pops their head up once and a while to provide "context".
...and a team that "can't be decisive"
What looks like a "lack of ownership" from the outside, is a persistent fear of the leader popping up. Of not having context.
Apr 23 • 14 tweets • 6 min read
Here's a helpful way to think about...
and model building in general
Use your imagination and imagine a product that could serve every human on the planet. 2/n Well that is extremely difficult. Companies are limited in terms of the “motions” they can support.
Let’s think about WHY people segment
Say you are onboarding new SDRs. They are just starting ... you could get away with something very simple.
Apr 21 • 7 tweets • 1 min read
Some tips for giving INCLUSIVE career advice on Twitter. I fail often at these.
1/n: Assume that ppl have had "pop" management, leadership, and self-help advice/memes imposed on them from an early age. One person's casual, truthy, wisdom, is another person's trigger.
2/n: Don't assume that the power dynamics you have enjoyed, are the same power dynamics that other people have enjoyed.
Similarly, don't assume that your struggles necessarily make you a great arbiter of other people's struggles.
Apr 20 • 5 tweets • 1 min read
I facilitated a discussion on "don't bring me problems, bring me solutions" today, and it was so amazingly interesting.
Some paraphrased quotes:
"I've never had the luxury to bring problems. What is it like?"
"Ultimately, if you want to get ahead, you are going to need to bring solutions. There's no other way"
"There is complaining, and then there is trying to get a conversation going. People think I'm complaining. But I'm not. Can I get better at that?"
Apr 4 • 6 tweets • 1 min read
For years the phrase "we just need the right people in the right roles" has annoyed me to no end.
I've reflected a bit on why. Here goes...
1/n - It tends to accompany extreme overconfidence in the ability to judge the "right" person (and "right" role).
2/n - It tends to ignore implicit biases, and systemic discrimination.
"Right" = "someone I can identify as right".
"Someone I can identify as right" = "Someone who matches my pre-programmed perception of what is good/effective".
Mar 27 • 5 tweets • 1 min read
Imagine if you could only go to a doctor if you knew your diagnosis..
..or a therapist if you knew what to do.
..or a trainer, if you knew how to structure your workouts?
But that is EXACTLY how many "shared" teams operate.
Here's why it is broken. 🧵(1/n)
When people CAN figure out what they need, it makes sense to create a "request form" and have people fill it out.
But when they can't, doing so can be damaging.
Either they: 1) avoid asking out of fear/embarrassment 2) prematurely converge on an ask
Feb 20 • 10 tweets • 3 min read
This is one of the biggest traps in scaling a company
Everyone should be aware of it.
1/n At some point, someone will decide that one things is working well. It is time to try 2 things. This almost always involves the assumption that there are some common things between the two 2/n But it isn't that easy.
#1 is more stable and practiced
#2 is less stable and practiced
The assumption that you can support both with common services is a little shaky. These are very different motions.
Feb 16 • 10 tweets • 2 min read
"what do we wall thing about being more data-informed?"
1/n cool, so I'd like to replace my feature-focused roadmap with a list of experiments and a target input to impact
"wait a sec..."
2/n yeah, and when we find better measures for things, we can iterate.
"hold on, we can't change wha...."
Feb 10 • 6 tweets • 1 min read
"we need to find someone who has done X before"
can be a dangerous slope
1/n it involves knowing what X is. And if you need X, there's a good chance you don't know what X really is ...
It means that you need to be able to figure out if the person really did X. Very few people operate in a vacuum. To ascribe X to one person is a dangerous slope.
Jan 16 • 12 tweets • 5 min read
I've been reading a lot of great threads about the difference between "idealized" product management & "real world" product management.
as someone who contributes a fair amount of content, and interacts w/ a wide cross-section of teams, it has really gotten me thinking
It goes w/o saying, but one problem we have here is communicating about "the real world" is exceedingly hard! Even in books. It takes...words.
Much easier? 1) Generalized, high-level, good-sounding advice 2) Angst 3) Pragmatism ("apply in context","be curious")
Jan 10 • 10 tweets • 2 min read
"our product is terrible, we're in trouble!"
"our product is amazing! we're golden"
the crazy thing: both things can be true-ish
People who care deeply about putting things in the best light will seek out information that confirms that.
People who care about fixing things that are broken, will seek out information that confirms that.
Dec 31, 2021 • 32 tweets • 5 min read
What actual, specific, behaviors would we observe if someone was good at product thinking?
Specific enough that someone without a lot of tacit knowledge would be able to say “that’s happening”.
some off hand
Better Proxies for Value. We'd observe them challenge a "success metric" and ask if there was a better proxy for actual value exchange. Fewer overt vanity metrics (or at a minimum, leading indicators mapped to trailing indicators)
Dec 30, 2021 • 6 tweets • 2 min read
This is an important distinction
There are "frameworks" that
1) evolved from active practice in the field.
2) are attempts to frame lots of experience (e.g. based on the messy world I've seen, there are three categories of X)
And 3) pure teaching frameworks.
One is not better/worse, but they are different.
1. has been "tested" in context. That context is important
2. very much depends on the "observer", the collector of experiences. In some ways these are theoretical constructs.
3. needs the learning context outlined
Dec 30, 2021 • 6 tweets • 2 min read
Some thoughts on pivoting to product
to pivot to product, it will help to have:
1) SME (e.g. healthcare, EMR)
and/or 2) deep persona expertise (e.g. nurses in large hospitals)
and/or 3) strong skills in a key PM skill area (e.g. analytics)
How about certifications (1/n)
IMHO, certifications can help in one of two situations:
1. A company with no product chops using something like "CSPO" to fill tons of newly opened positions because of an "agile transformation"
2. A signal you're serious...
#2 is interesting ... (2/n)
Dec 8, 2021 • 6 tweets • 1 min read
ok: "buyer personas"
one of my biggest lessons of the last year is that when sales/marketing think "personas", they are thinking:
"we need to teach people how to sell"
"we need the fastest way to close deals"
"I need to teach a junior salesperson who to prospect"
...their goal is actually the *least* amount of complexity/information needed to do their jobs.
IOW, say one message will resonate everywhere, or one qualifier will get you "buyers"
....well, one "persona" will do
When you understand this ... 2/n
Dec 4, 2021 • 6 tweets • 2 min read
work in B2B SaaS?
something I've learned, and re-learned over and over -- at @Amplitude_HQ especially talking to so many teams.
It is vital -- absolutely vital -- to understand your product in the *broader landscape* of a customers workplace.
...when talking to a customer about your product, you will always trigger the instinct for them to be helpful and provide information about YOUR product. Which is good...
...but also a challenge.
The reality is that your product is a tiny part of their world. 2/n
Nov 20, 2021 • 10 tweets • 2 min read
when you've found your team prematurely converging -- jumping to specifics too early -- what were some contributing factors?
...this is a weird one, but often it seems to happen when the bulk of the team is tied up with something, and a smaller group -- e.g. designer and PM -- are under pressure to "tee up" the next thing