@DFS we were supposed to be receiving a new sofa this week, been checking the website and in contact with yourselves to check progress and no risk flagged to us. Been told today it's delayed until November which isn't acceptable. Nobody has advised at any stage of a delay.
Nobody has made any effort to make contact with us. Nobody has explained why we now need to wait another 2 months. Nobody is picking up the phone, my partner cannot get through to anyone to discuss this further.
We have paid you a sizeable deposit and expect an explanation, apology and compensation as have already had our old sofa removed so now have nothing to sit on!
@threadreaderapp unroll
Finally got through to someone after 38 minutes holding and predictably, they have nothing to tell us.
Apart from, it's in Italy and she doesn't think it's been made yet. Go figure....
So apparently @DFS have run out of fabric, don't know when it will be back in stock, or how long it will subsequently take to manufacture the sofa. It will defenitely be here by the first week of November though! Forgive me for not having ANY confidence in that whatsoever.
What is a much more likely scenario is that someone cocked up, the order didn't go through or whatever and it has now been ordered again for us. @DFS YOU LIE. #wheresmysofa #hidethesofa #outofstock #couldntplanapissupinabrewery
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