Patrick McKenzie Profile picture
Sep 18, 2020 4 tweets 1 min read Read on X
An underappreciated and underpracticed-in-tech part of the hiring loop: candidates should come away from it, regardless of the outcome, willing to talk you up to their friends/coworkers/etc.
Every engineer you talk to will talk to somewhere between 20 and 100 engineers in the next year. What do you want them to say about you? "Oh yeah, I interviewed there once. My interviewer showed up twenty minutes late, butchered my first name, and then ghosted me."
There's a lot of nuance and complexity into how to deliver an amazing experience, much like there is in product-land, but so, so much of the industry would benefit from just repeatedly showing baseline competence on logistics and professional demeanor.
Something I make sure I say to any candidate, regardless of seniority, stage of process, perceived likelihood of being hired, etc:

"I appreciate you taking the time to talk to me. You've got great options and will go on to do great things. I'm honored you would consider us."

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More from @patio11

Sep 10
Of many points one could make here:

1) There are other examples of business models which are essentially status arbs.

2) Plausibly there should be more businesses which say “This biz is an extended argument that X should be higher status and will win if we win that argument.”
“Any examples?”

See that is one of the weird rules of the status game: by convention you lose points if you make it obvious you’re playing it, and someone who says “You’re playing it” makes themselves an enemy.
Thus you must use the traditional rule to absolve a salaryman of responsibility for violating the status ladder: put an intoxicating beverage in my hand. Actual intoxication is not a pre-requisite; just the fact of it by convention absolves me from telling you my true thought.
Read 6 tweets
Sep 5
This week on Complex Systems I was joined by @David_Kasten.

We talked mostly about our experiences together at VaccinateCA, in creating essentially public infrastructure while being nominally outside the usual trust graph.
That "nominally" thing is important, and we discuss the importance of policy engagement, PR strategy to court favor with (and cooperation of) more formal actors, laundering blog posts into the policy apparatus by being crafty about it, etc.
But mostly we talked about the operational realities of making tens of thousands of phone calls from a standing start to conduct an ongoing census of Californian (and then American) medical providers,

Which was hard, but crucially it was not *impossible.*
Read 8 tweets
Sep 5
(If one diagrams out what one has to do to actually exploit this, one can predict with pretty high confidence where secondary aut/auth happens and why the bank didn’t rescind the policy after massive losses they were trivially liable for.)
Like there are way to turn a compromised securities account into value extracted elsewhere but they will often stick out like a sore thumb and require pre-work that many popped accounts will not have done for you.
For example if the popped account has options permissions you could theoretically transfer a confederate money by being the literal only party willing to trade a particular strike on a particular product but a) chumming water with free money brings much more evolved sharks than u
Read 8 tweets
Sep 4
a) Kinda genius.
b) On those rare occasions when I use terminal these days I continue to surprise myself with how many wildly different things I can get the LLM command to do for me.
(If you haven’t seen this it is on homebrew or and you’ll need an API key from your provider of choice, though there is a run locally option.)github.com/simonw/llm
Read 9 tweets
Aug 24
Worth noting, apropos of the occasional discourses about getting customer service via Twitter, that the entire U.S. government has a blessed side channel.

It is calling your Congressman’s office.
Can’t get a passport? Call and talk to Constituent Services. They do this all the time.

Immigration issue? Half their caseload.

Tax issue? They will happily bug the IRS on your behalf.
It’s also typically staffed by people who are far better educated and higher agency than frontline workers in most frequent flier agencies.

This is not an accident.
Read 6 tweets
Aug 24
I have come around to thinking this pattern is actually probably positive on net.
It is lower friction than the previous ways to achieve escalation, works fairly deterministically, and while sometimes annoying for the organization that is assisted in dealing with the issue does give them agency for improving blessed path (versus escalation through Legal).
Most of the downside is perception management, and that is fundamentally a comms problem.

“This happens all the time.” It doesn’t, actually. You’ve got the stats and can publish any time you want.

“This is the only way to get support.” Untrue. You’ve got the stats and…
Read 11 tweets

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