I think this rounds to true and will change over time, largely as the preferences (and professional backgrounds) of the customer base for the high end changes.
https://twitter.com/dwr/status/1311768723468869632
An underremarked feature of the world: simple capability to ship user-facing software which was Actually Not Awful was an extremely limited skill set until quite recently.
Maybe ten firms worldwide could do it in 2000 and none of them were doing it in finance.
Maybe ten firms worldwide could do it in 2000 and none of them were doing it in finance.
That’s increasingly “Look, if it is a priority to you, books balance at the end of the quarter. If it is a priority for you, the mobile app is Basically Fine.” sort of capability in finance.
And so I think it’s a matter of time before the UX of premium services approaches the UX of e.g. Cash App or Wealthfront, which have very different intended client bases and use cases but broadly similar levels of “product sense.”
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