Over the last 24 hours, we’ve received significant feedback (from critical to supportive) about how we enforced our Hacked Materials Policy yesterday. After reflecting on this feedback, we have decided to make changes to the policy and how we enforce it.
Why the changes? We want to address the concerns that there could be many unintended consequences to journalists, whistleblowers and others in ways that are contrary to Twitter’s purpose of serving the public conversation.
We put the Hacked Materials Policy in place back in 2018 to discourage and mitigate harms associated with hacks and unauthorized exposure of private information. We tried to find the right balance between people’s privacy and the right of free expression, but we can do better.
We’ve recently added new product capabilities, such as labels to provide people with additional context. We are no longer limited to Tweet removal as an enforcement action.
We believe that labeling Tweets and empowering people to assess content for themselves better serves the public interest and public conversation. The Hacked Material Policy is being updated to reflect these new enforcement capabilities.
So, what’s changing?

1. We will no longer remove hacked content unless it is directly shared by hackers or those acting in concert with them

2. We will label Tweets to provide context instead of blocking links from being shared on Twitter
All the other Twitter Rules will still apply to the posting of or linking to hacked materials, such as our rules against posting private information, synthetic and manipulated media, and non-consensual nudity.
I’m grateful for everyone who has provided feedback and insights over the past day. Content moderation is incredibly difficult, especially in the critical context of an election. We are trying to act responsibly & quickly to prevent harms, but we’re still learning along the way.
We will continue to keep you all updated on our progress and more details as we update our policy pages to reflect these changes in the coming days.

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More from @vijaya

15 Nov 19
Today, we’re sharing the full details of Twitter's new political ads policy. I encourage you to read through it for the full detail, but I wanted to share some of the thinking that went into its creation. This new policy goes into effect on 11/22.

business.twitter.com/en/help/ads-po…
Digital advertising is incredibly effective. We must address the risk that brings when it comes to driving political outcomes. With that in mind, three beliefs guided the development of a policy that we think is the right one for Twitter and how our service is used:
1. Political message reach should be earned, not bought.

2. Advertising should not be used to drive political, judicial, legislative, or regulatory outcomes; however, cause-based advertising can facilitate public conversation around important topics.
Read 8 tweets
21 Feb 18
Yesterday we took action against a number of accounts that we believe have violated our policies by creating new accounts after being suspended. This is a part of the work we're doing every day to improve Twitter.
We proactively identify suspicious account behaviors that indicate automated activity or violations of our policies, including having multiple accounts. We take action on these accounts in various ways.
One enforcement action is to "lock" the account in question and ask its owners to confirm a phone number, so we can determine if the account is automated. When accounts are in this state, they’re removed from follower counts until phone numbers are provided to us.
Read 6 tweets

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