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17 Oct, 15 tweets, 12 min read
⭐ Future of Data Sharing ⭐

We organised a 2 week-long remote design jam (hackathon) around Account Aggregators sponsored by @Facebook and in partnership with @sahamati, @parallel_hq, @IndiaDice & @CIIEIndia

A thread of the ideas presented 🧵

We had 9 teams consisting of a designer, product managers, founders, policy experts and facilitators.

- This year's industry participants - @Razorpay, @rupeekapp, @_groww, @savemo_app, @Early_Salary and @scripbox
- Along with students from NID & Srishti
Each team were given a persona and a fintech use case (Lending, Expense Management, Portfolio Management etc. )

Design Jam's objective 👇
'How might we design a trustworthy UX for an individual to share data using AA'

Sample Persona: bit.ly/3j2SAZf
🗒️ Design Jam Format:

1. Two real-time 3 hr workshop with teams. (Thanks to @zoom_us break out rooms)
2. 8 days of async collaboration on WhatsApp along with design and policy mentoring session.
3. Final design presentations :D

Documenting an interesting idea from the jam
Team: OINK 1

📱 Usecase: Expense Management app
😎 Persona: Vasanth (Trendsetter) - bit.ly/3j2SAZf

➡️ OINK 1 uses conversational UI to solve the challenge of trust and explainability of AA.

Team: OINK 2

📱 Usecase: Expense Management app
😎 Persona: Riya (Cautious) - bit.ly/3k8goMQ

➡️ Uses trust markers to increase comfort.
➡️ Also provides alternate ways of data sharing and educates users about the pros and cons

NID Bangalore
Team: EMI Monk 1

📱 Usecase: Consumer durable loans
😎 Persona: Tejas (Aspirant) - bit.ly/355isyJ

➡️ Uses cultural artefacts like memes to explain the idea of account aggregator. I mean, why should all fintech apps be serious?

NID + BITS Pilani
Team: EMI Monk 2

📱 Usecase: Consumer durable loans
😎 Persona: Raghu (Survivor) - bit.ly/3k6k0ig

➡️ Uses the idea of video stories to replace FAQs that explain the concept of AAs to the users

Team: Instamoney 1

📱 Usecase: Personal Loans
😎 Persona: Raghu (Survivor) - bit.ly/3k6k0ig

➡️ Uses universal navigation to track the loan application progress & integrates contextual video tutorials

Shristi School of Art & Design
Team: Instamoney 2

📱 Usecase: Personal Loans
😎 Persona: Tejas (Aspirant) - bit.ly/355isyJ

➡️ Bring in the idea of data negotiation (i.e) shows a potential increase in the borrowing limit increase when more data is shared.

Team: Moneybox 1

📱 Usecase: Portfolio Management
😎 Persona: Riya (Cautious) - bit.ly/3k8goMQ

➡️ Uses alternate term like 'auto sync' instead of AA to avoid jargons. App requests to sync data for tie it up with long term goals are rebalancing

Team: CashLend

📱 Usecase: SME Loans
😎 Persona: Parijat (Follower) - bit.ly/3o02eQd

➡️ Introduces trust markers and time markers to indicate the ease of using AA in data sharing.
The design jam ended with @bgmahesh from @sahamati providing feedback on the ideas
A huge shoutout to all the @yltfellowship fellows who were a part of the teams and assisted the teams with the policy angle.

And our partner @TTCLabs, from whom the design jam format originates :)

We would be taking a few of these prototypes to real users to test their usability. Following which a design playbook for data sharing in financial services would be published.

Do watch this space. Meanwhile, follow us on @Medium


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