Your app talks to humans, not machines.
Here are THREE main principles of communicating with users in your apps.
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Here are THREE main principles of communicating with users in your apps.
Thread 👇
1 / Be explicit
Don't tell the user that he has typed a wrong password when signing up. Tell him exactly what's wrong.
Bad: "Your password is wrong"
Good: "Your password should contain at least 6 characters"
Your users are not visionaries.
Don't tell the user that he has typed a wrong password when signing up. Tell him exactly what's wrong.
Bad: "Your password is wrong"
Good: "Your password should contain at least 6 characters"
Your users are not visionaries.
2 / Don't leave users without any clues of what to do next.
It often happens that developers show users some kind of error if something went wrong.
App: "An error occurred. We are sorry".
User: so...now what?
Provide users with further instructions on what he can do.
It often happens that developers show users some kind of error if something went wrong.
App: "An error occurred. We are sorry".
User: so...now what?
Provide users with further instructions on what he can do.
3 / Make your text human-readable
Humans are not machines.
Not everybody knows what is 400/500 error codes, what is "invalid format", "captcha", "wrong HTTP request" etc.
It depends on your audience of course!
Humans are not machines.
Not everybody knows what is 400/500 error codes, what is "invalid format", "captcha", "wrong HTTP request" etc.
It depends on your audience of course!
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