mmnjug™ Profile picture
10 Dec, 16 tweets, 7 min read
It’s true that thriving businesses usually sell an experience alongside the products or services which they provide. - @MaudhuiHouse
On Wednesday, @SafaricomPLC boss @PeterNdegwa_ announced the opening of a newly refurbished ‘Technology Experience’ Store that customers will enjoy visiting and hanging out.
This 10, 000sq feet retail store at Moi Avenue, Nairobi – that had been closed since August for renovations, will be the telco’s most iconic shop. Now that it’s re-opened, it’s twice as smart and certainly lovelier.
Its uniquely fulfilling design tells of a plan by the telco to take a familiar experience that adds value to customer service and using it to create a personal connection with customers.
When you first walk in, you will notice a new Video tunnel, sleek digital interactive screens mounted on the white walls and finely arranged rows of technology devices and Smartphones. ImageImage
On one area, @SafaricomPLC has created a tech zone that features ‘Jitambulishe’ booths to offer a silent Voice Biometrics enrolment environment. Just behind, there’s a new Video Gaming section that a customer can wind down as they exit the shop. Image
Then there’s another new first of its kind booth where customers performing bulk M-PESA transfers can walk in and transact. Image
.@sylmulinge Chief Customer Officer says that the telco giant wants every customer who walks in to the store to experience the warmth, passion and care of @SafaricomPLC Image
But what makes this remodelled store so special, for one, it is @SafaricomPLC flagship store that serves more than 1000 customers on any given day. The store had been standing for 14 years straight without a serious facelift. Image
But this was more than a facelift, it’s also a selling point. A unique one.
On October 27th, during @SafaricomPLC's 20th Anniversary celebration, CEO @PeterNdegwa_ promised to set in motion a bold strategic direction that is central to the company’s goal of becoming a fully-fledged technology company in five years’ time. Image
When he stood up to speak, Ndegwa said that @SafaricomPLC wants to be known as a technology company rather than just a connectivity business.
We want to go beyond connectivity and a payments platform to provide holistic technology solutions - @PeterNdegwa_ Image
Now, as it takes on the new approach, the company wants to bring fourth a magical fairly land experience to its customers.
The remodelled store will also feature a training section to provide information on Home Fibre, Enterprise Business and Digi Farm – Safaricom’s agribusiness platform. Image
Inside @SafaricomPLC's remodelled customer service shop at Nairobi's Moi Avenue by @MaudhuiHouse

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More from @mmnjug

13 Dec
Drama.on SportPesa 🧵 no.2:

With the billions flowing into @SportPesa, Pevans East Africa Ltd, the cash cow of the Nikolov empire, embarked on an expansion phase. It opened companies or offices in Tanzania, SA, the Isle of Man, the UK, the Canary Islands, Russia and Italy.
But it is the local subsidiary, Bradley, that shows that despite Nikolov’s high perch, the notoriety of his past hung on him like white on rice.
Bradley, whose main brand was the @pambazukake lottery, was launched in May 2016 and, by the time it closed shop slightly less than two years later, had accumulated losses of more than Sh1.5B, which were written off in the books of Pevans in its 2018 accounts.
Read 35 tweets
13 Dec
Regina Wamuyu Githaiga purchased a ticket number 003096663 for Sh65 on December 3, 2005. She was given part ‘A’ of the ticket and First Lotto sales agent — at an outlet managed by Sammy Kariuki Wambugu — retained part ‘B’ and ‘C’ of the coupon as per the rules. - @NationAfrica
Her combination won a jackpot of Sh12 million during a draw the next day. Excited, she rushed to the company to claim her prize, but soon learnt that getting her Sh12 million would not be a walk in the park.
Wamuyu presented her winning coupon on December 6, but the joke was on her. The lottery she had won was only in her dreams. The company disowned its own tickets and said no one had ever won the jackpot on offer.
Read 26 tweets
13 Dec
Motorists attracted by the stylish number plate designs being sold in Nairobi face fines and jail terms for fitting unauthorised registration plates on their vehicles. - @NationAfrica
.@ntsa_kenya says there has been increased circulation of new number plate designs with unique fonts, obtained from unauthorised sources by motorists seeking to stand out.
The makers of the “trendy” plates target high-end vehicle owners and have even made some for government vehicles, a boon for fake plate makers.
Read 20 tweets
12 Dec
ICYMI: @SafaricomPLC has updated the MySafaricom app to include one of the most sought-after features: fingerprint recognition.
From the new MySafaricom app update, users can now redeem Bonga Points from within the app. This is something that was not available before.

Now, rest assured that no one will poke around the app, and checking your balances (ordinary balances like airtime and data do not need PIN authentication for obvious reasons) without your permission.

Read 5 tweets
11 Dec
Belief in God is one of the reasons seven in 10 youths do not think they are at risk of contracting SARS-CoV-2 virus; a new report by @Amref_Kenya has documented. - @StandardKenya
A report by Amref Health Africa has also listed lack of travel history, youthfulness, hot weather and the claim that the virus is not in Kenya as the reasons behind youth branding themselves as immune to the virus.
The report titled Lived experiences of youth during the Covid-19 pandemic: implications for policy and programme considerations in Kenya states that 74 per cent of individuals aged 18-35 believe their risk is low of getting the virus.
Read 11 tweets
11 Dec
Kenya’s oldest lottery company, Kenya Charity Sweepstake @KCS_Kenya, has launched a digital platform in efforts to grow market share in the gaming and lottery market. - @BD_Africa
The firm, which has over the years been known for lottery scratch cards, will now have its services available online through mobile application and on the website.
KCS chief executive officer Yaron Farachi said the new development is part of rebranding of the company as it seeks to be the leading lottery firm in the country as well as adapt to the new realities in the market.
Read 10 tweets

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