”It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.”
—A Wise Person
What we learn in school & must unlearn in business & life:
(1/10)
1/ In school:
If X is true then the opposite of X must be false.
In business & life:
If X is a good idea, the opposite of X can also be a good idea.
(h/t Rory Sutherland)
2/ In school:
Teacher provides a rubric, you follow the rubric to a tee, you deserve an A.
In business & life:
Most of the time, there is no rubric.
3/ In school:
If you do X amount of work, you'll get clear feedback in the form of a score/grade in N days.
In business & life:
The highest ROI work usually requires years of commitment without any clear reward.
And then, once the work has compounded enough, BIG payoff (maybe).
4/ In school:
Usually you get one shot to do well. A small mistake can stay on your permanent record (e.g. making a couple of errors in the quant section of your GRE or similar).
In business & life:
Much greater tolerance for mistakes. Just be sure to avoid the fatal kind.
5/ In school:
Following rules is good. Breaking rules is bad and will get you in trouble.
In business & life:
There are no rules.
Creativity often arises from breaking supposed “rules”. Creativity enables outsized returns.
There *are* laws. Don’t break those.
6/ In school:
The main relationship to manage is the one with authority figures (teachers, the principal,...)
In business & life:
The main relationship to manage is with family, peers, friends,... Just fixating on authority figures will make many people unhappy (incl. yourself).
7/ In school:
Relationships are short-lived (a quarter, a semester, a year, etc.) Fine to be transactional.
In business & life:
You’ll run into the same people over & over again.
Try not to burn bridges for the small stuff.
Be respectful, trustworthy, a person of integrity.
8/ In school:
Education is viewed as a means to an end (need to get good grade→get into good college→get a good job→..)
In business & life:
There is no end to education.
Curiosity, love of learning, enjoying your chosen work is important for success in business & joy in life
9/ In school:
Someone else structures your time (for the most part). You get rewarded for complying with that structure.
In business & life:
The higher the stakes, the looser the structure.
You have the freedom AND the responsibility to use your time well.
10/ In school:
The words "simple" & "easy" are synonymous.
In business & life:
Simple is not always easy.
Life is simple & so is business.
But neither is easy.
A thread of resources for aspiring & new Product Managers:
(should also be useful for Eng, Design, Data Science, Mktg, Ops folks who want to get better at PM work or want to build more empathy for your PM friends ☺️)
(oh, and pls also share *your* favorite resources below)
👇🏾
1/
Product Management - Start Here by @cagan
(hard to go wrong if you start with Marty Cagan’s work)
Some say: understand users, have a strategy, take the time to build an amazing & delightful product
Others say: just build, ship quick & often, experiment, assess user reactions, learn, repeat
Both camps have evidence.
So what’s really going on?
Like a tweet👇🏾
(A)
Neither approach is as successful as advertised.
It’s just classic survivorship bias.
The successful ones try to dissect the elements of the approach that made their product or company successful, tweet about it, write books about it. And they do this with high confidence.
(B)
It depends on the type & stage of product.
An approach that works for a late-stage product can fail miserably for an early-stage product.
An approach that works for a b2b product can fail miserably for a consumer product.
You (at a project status meeting):
Project ABC's status is Yellow
Need [X] more resources to get it back on track.
Your Manager’s Manager (YMM):
We need to zoom out first
I would like to see a doc [or slides] with our strategy, roadmap & resourcing requests for Project ABC.
👇🏾
You:
OK, I have to deal with Acme Inc this week but can get that to you by next Friday
YMM:
Hmm… we really need this sooner.
Can you share by Monday instead?
You: (🤔this must be important for YMM, so I should do what’s being asked)
OK, will do
👇🏾
[On Monday]
You: (📨in email to YMM, cc’ing your manager)
Dear YMM, here’s the document you requested in last week's status meeting. Please let me know your feedback. I am happy to meet and discuss this further so we can proceed with the revised plan for Project ABC.
Most interview frameworks (and most work environments in general) tend to favor the verbally charismatic.
Verbal charisma is IME the #1 reason that otherwise-smart companies hire leaders who end up being quite incompetent on the job (and get fired in 6-18 months).
Since a bunch of folks asked about ways to identify such cases during the interview process, here's a thread with archetypes & concrete ways to detect each one:
Besides this, one skill I've tried to build over the years is to separate the message as much as possible from the messenger.
This helps me evaluate the quality of what is said (most important) independently from how it is said (fairly important) & who says it (least important).