YO LOS ANGELES. Instacart is overwhelmed. So they are asking people to comply with assanine “security” protocals and freezing accounts of new/low dollar customers #Instacart #instacartFAIL
I ordered through through instacart for the first time last week. $100+ order from 3 stores, signed up for a trial of their $99 MEMBERSHIP SERVICE
3/ Delivery went fine. I got 2 items I didn’t ask for. Contacted them to make sure it was cool. Does that seem like a thief, a liar?
4/ So I try to order last night. Same address. One of the same stores. Some of the same items! Order immediately canceled! #Instacart #instacartFAIL
5/ I thought it was the time of evening. Find out Instacart has DEACTIVATED my account. Wants me to send a pic of my license and card!
6/ #Instacart #instacartFAIL I DO NOT LIKE TO DO THIS but out here in these covid streets I comply. Try to re-order. Account still de-activated
7/ #Instacart #instacartFAIL I wake up this morning to a note, they want a pic of me holding my license up to my face! For an order TO THE SAME ADDRESS. FROM THE SAME STORE. ON THE SAME CARD. FOR THE SAME ITEM they have delivered to and charged me for SUCCESSFULLY before
8/ #Instacart #instacartFAIL This is #SECURITYTHEATER. Rather than say we have reached capacity for your area OR raising their minimum order to $50, $75, $100 they are SLOW WALKING orders. No algorithm or human should look at REPEAT orders with fear.
9/ #Instacart #instacartFAIL INSTACART if you aren’t operating #dishonestly YOUR employees are. In the midst of holidays & a pandemic, don’t create unnecessary obstacles for folks to get FOOD. Instacart EXECUTIVE, customer service, operations & logistics teams should be #ASHAMED
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