X : We need to adapt to our new reality.
Me : A question?
X : Should we start with organisation or operating model first?
Me : Neither. Start with doctrine i.e. basic principles of your company. This will lead you to landcape which will lead you to structure + operating model.
X : Don't we need to get the structure right though?
Me : Structure against what? If you don't understand the landscape that you operate in then how do you structure around it? How do you decide what your operating model is? Awareness comes first and that needs those principles.
X : Explain?
Me : Pretend you're running a tea shop (I'm a Brit, I like tea shops). First thing you need to do is to know who your users are - the public, the business for example (there are more like regulators etc).
... but just knowing the users is not enough, you need to know what they need i.e. a cup of tea, maybe something more like entertainment or a nice piece of fruitcake
... but just knowing what they need is not enough, you need to know what goes into making a cup of tea, the chain of chains that it is built upon. You need to know the details ...
... but knowing the details is not enough, there is a world of difference between a custom built kettle and one you buy from argos. so you need to understand what is being considered ... this is what we call a map ...
... now that we have a map, we have a common language where others can add components we are missing or discuss how we should think about those components ...
... because we have a common language, we can now challenge the assumptions because we are expressing our assumptions in the map. The key is to challenge the map (not the person) ... it's the map that's wrong ...
... as we build more maps, we discover we have duplication and bias between maps. We can literally see it by comparing maps and because we've now become good at challenging then we can remove it ...
... with our understand of the landscape, we can start to apply appropriate methods. All methods have a context where they work, there is no one size fits all ...
... we can embed challenge, communication (maps) and learning (i.e. which method goes where) through the use of pre and post mortems. We call this "spend control" and it's all about learning from those maps (i.e. data) rather than using data to justify a story we like.
... you have now completed all phase I of the doctrine. You have some awareness! Congratulations!

You have earned the right to talk about concepts like organisation, operating model and strategy ... just don't try and do them yet. You've got more principles to fix first.
X : What about phase II?
Me : Have you done phase I?
X : Not quite.
Me : Ok. Was the tea shop example useful.
X : It's pretty good.
Me : Ok. Well, in which case I better put some maps together to explain phase II. Note to self ... #to_be_continued #phases

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More from @swardley

14 Jan
Hmmm...

DevOps, it's culture not cloud.
Agile, it's culture not project methodology.
Open Source, it's culture not sharing code.
Cloud Native, it's culture not containers.

Ok, define culture. No hand waving allowed.

->
To explain the issue, all of these memes are a collection of practices, some of which are universally useful principles (think doctrine) whilst many are context specific. Even those universally useful ones (doctrine) barely scratch the surface of what culture is. Image
There is a reason why anthropologists have tried to define culture for over 100 years and still not come to an agreement.

Is it
a) they're lazy
b) they're daft
c) it's bloody hard.
Read 16 tweets
14 Jan
Well, this is an opportunity for the Gov to show whether they really are "One Nation Tories" (don't hold your breath) or not. Executives and consultants planning "fire and hire" whilst key workers are going into COVID homes to help people .... not good, disgraceful ->
A reasonable response would be

1) Demand the names of the consultants involved and blacklist the firms from any Gov contracts for two years.

2) Insist the executive make reparations, to freeze all dividend payments for a set period or face that nationalisation chat.
One of the benefits of brexit, is we now have "national sovereignty" i.e. there is no EC preventing us (or to hide behind) from doing what needs to be done.

There is no reason for Gov not to get involved in what is clearly a breach of social contract.
Read 5 tweets
14 Jan
The strength of any society is not measured through its wealth, its art, its buildings but by how it treats its poorest and those in need of help.

Greed is measured though the collection of things. Strength is measured though our mutual love and respect for each other.
This is enshrined in the stories we tell every child - "to steal from the rich, to give to the poor" ... it's embedded in our national psyche. It's why we find it so offensive that these companies exploit the poor in a pandemic. There should be no softness from Gov over this.
These companies should just be told that they are a national disgrace in a national emergency caused by the pandemic, they have broken the social contract and Gov is nationalising them with immediate effect with no compensation.
Read 5 tweets
13 Jan
X : You don't like McKinsey?
Me : Gosh, that's astute of you. I thought my venom was a well kept secret.
X : Why McKinsey?
Me : It's not. I view all those large firms as parasites. It's why (when I used to do stuff with Gov) that I wanted a blanket ban on management consultants.
X : Are you working in Gov today?
Me : No. I do a tiny bit of voluntary help.
X : Will you ever?
Me : Unlikely. The conditions would have to be right.
X : Such as?
Me : Make @liammax a Lord, put him in charge of the Cab Office and then I'll bring my brand of Rottweiler Mapping (the destroyer of undeserved value) to Gov. Oh gosh, I do have a bone to pick with so many companies who have clearly taken the Michael over the pandemic.
Read 12 tweets
12 Jan
X : Is Serverless the 3rd generation of data centres (cloud being 2nd).
Me : Think of it more like moving up the stack. The car isn't the 3rd generation of the wheel (cart being 2nd) but instead an industrialised concept of a wheel is a component of the car. Image
X : So Serverless has servers!
Me : Yes but it also has power and transistors and copper wire and generators and fibre and nuts and bolts and concrete. The point is not what it contains but what we care about. The level of abstraction.
X : There is an error in that map.
Me : All maps are imperfect. You can improve it. That's the point of a map.
Read 5 tweets
11 Jan
X : Can you apply pace layers to maps?
Me : You can but what is where evolves. However, same rules apply to things, practices, data, knowledge and ethical values. All are forms of evolving capital. In the mapping world, we refer to this with pioneers, settlers and town planners.
X : What's the robot for?
Me : Image from an older presentation slide, don't worry it has no relevance.
X : Is this linked to diffusion?
Me : Not simply. Evolution of a single component can consist of many hundreds of diffusion curves i.e. a virus diffuses but it also evolves.
X : Why have you got DevOps in legacy? We haven't even started yet.
Me : That's not my problem. I would take a look at serverless.
X : DevOps is serverless.
Me : Some of the practices maybe co-opted (see ITIL vs DevOps) but the new faction will decide what it is or isn't.
Read 14 tweets

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