Cool study! A key point in looking at lots of studies of frictions is that sometimes nudges are not enough. Nudges help if the problem is attention or learning costs. But sometimes people need direct help with system characterized by high compliance costs - or a simpler system!
https://twitter.com/JoshuaSGoodman/status/1353356958871527424
One contribution of the administrative burden literature is (I hope) to move away from a "nudges work" or "nudges don't work" duality, where people line up as being pro- or anti-nudge.
Administrative burdens have different types of costs. Nudges help with some, but not others.
Administrative burdens have different types of costs. Nudges help with some, but not others.
A useful contribution social scientists can make is to identify which type of cost (learning, compliance or psychological) affects program take-up, because that implies different solutions. Sometimes a low-cost text msg works, sometimes you need to scrap and fix a broken system.
A couple of other papers about the limits of nudges: this doesn't make me think nudges are useless, but that they are often not the right tool for removing certain types of administrative burdens. Thats good to know!
https://twitter.com/ElizabethLinos/status/1328337749234110466?s=20
Yep - basic descriptive information, mapping the user experience, talking to clients and providers. All of this matters in setting up priors and interventions.
https://twitter.com/besttrousers/status/1353410068671299587?s=20
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