Thread by @joshuamschultz

My entire goal when running operations for my small supply chain firm was to maximize this number without straining customers or employees.

We got to 750,000!!

Some of the best customer satisfaction in the industry. Employees were happy too!

https://twitter.com/girdley/status/1354801018954014729

Using two warehouse guys, we could ship over 4000 SKUs to over 120 customers, and have parts coming in from over 3000 suppliers globally

we did not use a lot of automation, or any robotic, or conveyor belt type set up.

Our secret was two things

Communication
Systems

We did the same thing the same way every time, and the systems were set up to take into effect all the upcoming processes and set the next step up for success... like dominos.

we automated a lot of the communication, notifications, and the sharing of information.

We made it possible for people to access use and move forward and information of the 10 times faster than they normally would.

We did this by
- reducing search,
- increasing access,
and using what I called the pull information system

It’s amazing how important communication and information are in a firm.

how people share info, how they use email, how they talk in person, what they send by slack and what they stop by your office for, what’s discussed in meetings, how people use the phone, where files are

I made slight fib. I concentrated on GM per Employee.