DHH Profile picture
29 Jan, 5 tweets, 2 min read
"At first I was a skeptic about Hey. Why would I want to pay for email when Gmail is free? Then I started using it.. It was good, but $99/year good? Then I signed up for a year.. and I’ve been happy with my decision every day." ❤️ birchtree.me/blog/how-im-us…
There are a million reasons why @heyhey shouldn't have worked. We're competing against free*, we're competing against the biggest tech companies in the world, we're daring radical changes to a system people have decades of ingrained experience with. But it did! It did work!
That fact that we've signed up many tens of thousands of customers to PAY FOR EMAIL on a brand-new platform that's still missing obvious elements (hello custom domains!) is pretty wild. It's humbling. And it's invigorating. Makes me all the more excited about going the distance.
We have tons of great stuff planned for @heyhey. HEY for Work has just been rolled out to everyone who was on the waiting list, and it'll open to all very soon as well. Bringing this level of email joy to business and their custom domains is 😍
What's really fun about making @heyhey is that quirky is king. While we have to hit a baseline, we're not in the email game just to backfill what everyone else have ever done. A true reset like what we brought with HEY is rare. Can't wait to launch more of that very soon.

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More from @dhh

27 Jan
JustEat has signed an agreement with the Danish union 3F to cover their 600 food delivery drivers. The pay is set to $21/hr, flexible hours from 8-37h per week, +50-100% overtime pay, pension, sick leave, parental leave, vacation, the works 😍 politiken.dk/ibyen/art80801…
This is an incredible agreement that lays waste to the idea that gig work can't both offer a dignified form of employment and proper pay. It should also serve as a counterexample to the industry spin in the US that we need a 3rd (class) classification of workers.
Delivering food is worthy of proper pay and working conditions. Driving people around is worthy of proper pay and working conditions. ALL FORMS OF EMPLOYMENT ARE WORTHY OF THAT! Putting an app and an algorithm in front does not negate any of it.
Read 8 tweets
26 Jan
Helping your employees working from home deal with air quality issues is as important, if not more, than making sure they got whatever tech tools they need 👍
Several people at Basecamp discovered dangerous living conditions after measuring their IAQ. Explaining all sorts of “mysterious” physical conditions. I wouldn’t dare live in a new place without knowing what the IAQ was like.
After 1500 ppm, your ability to think strategically, amongst other higher cognitive functions, is more than cut in half on standardized testing! Working creatively under heavy CO2 accumulation is like trying to write a novel with a crayon.
Read 5 tweets
26 Jan
Just a reminder of how utterly insane the amount of trackers, advertising cookies, and other spyware the @nytimes subjects its readers to online 🤯. All presented on a little mini-site as though it's all totally cool and fine and hey go fuck yourself. nytimes.com/privacy/cookie…
So say you don't want @nytimes to send your personal information to Facebook. You click the opt-out link, and land in the next rabbit hole. Do they still carry a shadow profile on you if you don't use FB? No notice on that. facebook.com/help/568137493…
Imagine actually going through the 25 different places @nytimes spreads your personal data to read about the unique way this is happening on that site. And how you might in 27 simple steps stop that from happening under a blue moon. Pretty sure nobody has ever done that.
Read 8 tweets
22 Jan
Import maps are on by default in Chrome 89 😍. That’s quicker than I dared hope. Awesome!! Now what say ye, @firefox (cc: who’s the right person?) and @webkit (cc: @jensimmons) 🙏?
As a recap, import maps allow you to serve JavaScript modules directly in the browser with statements like: import { Controller } from “stimulus”. And then stimulus can be mapped to a fingerprinted specific file. When you update that file, no need to change source code.
This is essentially a yarn.lock file for in-browser dependency resolution. But it’s in many ways even cooler, because you can map these resolutions to web addresses too! Perfect for @skypackjs and other CDNs. It really is the missing key for a bundler-less JS future 🌈☀️
Read 4 tweets
21 Jan
The spirit of service that Hsieh built at Zappos really was revolutionary. And he did it for something as banal as shoes! Here I am fighting with @OliverCabell on the sixth email because their shoes took a month+ to arrive to where I no longer am. They'd like $75 to do a refund?
And irony is that I was ordering a replacement pair for shoes that had been worn out. I was a repeat customer! Wanting to give them more money! Would probably just had kept buying those same shoes for years. Now it'll instead be NEVER AGAIN.
Companies like @OliverCabell will spend massively on new customer acquisition, then turn around and squander it all with this perverse abdication of responsibility (what? shipping? that's not us!). Hsieh saw that as an industry-wide malady, and brought the healing.
Read 7 tweets
21 Jan
Google peddling that misinformation in their authoritative call-out boxes. If they get something this basic (a joke) this wrong (stated as a fact). Ehhh...
Google’s approach to reality, where we all get a different slice depending on what’s in the tummy of the great AI for the person and the day, is deeply concerning. This is an utterly inconsequential example, but the authority slider wouldn’t be elsewhere.
This game of telephone is quite something! Original Googler uses his own search engine to find a joke presented as fact, then a WhatsApp engineer takes that number from the tweet and doubles it, and suddenly I'm the co-owner of a $200B company 😂
Read 4 tweets

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