1) We're really sorry about the messages today on Blockfolio.
We've also now figured out what happened. Here's the story.
2) First, we should have had stricter controls on which accounts could push signal updates. This is our fault, and earlier tonight we significantly increased the old security around it, moving it closer to in line with the security we have around trading functionality.
3) There were about 30 minutes of off and on availability issues while we completely purged all of the offensive content from the system; beyond that, @blockfolio remained online today.
4) We have spent the last four hours investigating every angle and tracking down leads; we're relieved to say that we've figured out what happened.
5) This offensive content was produced and published by a competitor exchange of ours who maliciously gained access to someone else's Blockfolio News/Signal capabilities.
6) We condemn their actions in the strongest way possible. We have always and will always strive to work with others in the industry--whether customers, builders, or competitors. We will rise and fall together and this industry has no place for this behavior.
7) But much more strongly, this industry--and this world--has no place for the racist and hateful sentiments expressed by the competitor. We deeply apologize for all who were exposed to it.
8) I and many of us are making donations today to organizations that help move the world forward, not backward; I donated to some earlier today and welcome further suggestions.
9) Finally, earlier today we gave $10 to all user trading accounts on Blockfolio; and by the end of the week we will give $10 to every new verified trading account, up to 1mm accounts.
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2) No trading features/funds/etc. were at risk. Those are part of a totally separate part of the system and are in line with FTX's standards.
The affected portion was around display and news/Signal.
3) Over the next month I'll be leading a security review of the old, non-trading-related parts of Blockfolio to bring them in line with the standards set by trading, and by FTX more generally.
2) I'm really excited with the growth that FTX has had over the past years--from a brand new startup to the fourth largest crypto exchange in the world.
But in the end making money isn't what matters; it's what you do with it.
3) I originally got into crypto so that I could have positive impact on the world, donating what I make.
And I'm proud to say that a number of our team members have donated tens of millions of dollars over the last few years to some of the world's most effective charities.
1) Over half of new KYCs to FTX are reviewed within a minute.
Some take a lot longer.
Want to be KYCed quickly? Here's a checklist!
2)
a) Is your full legal name "Jim"? If so, great, writing "Jim" down is a great start!
b) Is your full address "15 main"? If so, don't put any city or country or district or anything, because apparently those aren't a thing where you are!
3)
c) See where we say that it'll be a lot faster if you use the default process? Well, fuck the system! Ya, maybe that'll help!
d) If your phone is low and you can only submit _one_ picture, then submitting the same thing for ID, ID back, and selfie is understandable!