One year ago today, BART launched its Ambassador program to increase trained, uniformed & unarmed personnel in its system.
They provide many services, such as giving free face masks, safety tips, directions, and connecting those in crisis with services.
They provide many services, such as giving free face masks, safety tips, directions, and connecting those in crisis with services.
https://twitter.com/SFBART/status/1227044940137537536
In the past year, BART Ambassadors have tallied the following statistics:
▪️12,000 educational contacts (most frequent type of contact)
▪️~10,000 rider checks on platforms
▪️1,000+ free face masks handed to riders
▪️132 cases where police officers was called for assistance
▪️12,000 educational contacts (most frequent type of contact)
▪️~10,000 rider checks on platforms
▪️1,000+ free face masks handed to riders
▪️132 cases where police officers was called for assistance
In the past year, 10 ambassadors -- working in teams of 2 -- walk trains and stations, report to safety and security concerns or biohazards, and respond to customers’ questions or service requests. Ambassadors are uniformed and trained in de-escalation techniques.
Ambassadors cover many languages spoken by BART's ridership, from Spanish, Chinese, Tagalog, Cambodian, and Farsi.
Ambassador Brandon Fenwick’s Spanish skills proved lifesaving once when he and his partner persuaded a man in need to step out the trackway at Glen Park Station.
Ambassador Brandon Fenwick’s Spanish skills proved lifesaving once when he and his partner persuaded a man in need to step out the trackway at Glen Park Station.
Ambassadors will be a central part of a new Bureau of Progressive Policing and Community Engagement, which will include 10 police officers with specialized training and 20 new Crisis Intervention Specialists. They’ll focus on connecting those found on BART in need with services.
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