Mass urban vaccination in US has been hampered by lack of language diversity on vaccine teams and booking systems. Here are just some of the non-English/French languages spoken in Covid hotspots in Toronto. We ready?
socialplanningtoronto.org/languages_map
socialplanningtoronto.org/languages_map
Case Study: In this NYC neighbourhood, where 69% are Hispanic, no vaccine clinic staff spoke Spanish. Staff had to rely on the reporter from @THECITYNY to help translate. thecity.nyc/coronavirus/20…
Seniors with language barriers will require extra care, time and attention.
d3n8a8pro7vhmx.cloudfront.net/socialplanning…
d3n8a8pro7vhmx.cloudfront.net/socialplanning…
It’s a huge contradiction that those most at risk of Covid are also least able to navigate the vaccination process. Need to design for the extreme, not the average user. (Topic of my masters design thesis btw)
Here are some ideas:
-engage seniors & ethno-racial groups in planning
-have a multilingual hotline for booking (not just web-based)
-make universal/inclusive design & UX a priority
-build diverse vaccine teams
-lean on local agencies
-don’t forget the ethnic press
-engage seniors & ethno-racial groups in planning
-have a multilingual hotline for booking (not just web-based)
-make universal/inclusive design & UX a priority
-build diverse vaccine teams
-lean on local agencies
-don’t forget the ethnic press
• • •
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