Austin Water's treatment plants are operating in a stable mode at this time, but we are facing significant challenges to restore water distribution throughout the system. The citywide boil water notice continues, and all customers are asked to boil water for drinking and cooking.
Austin Water is working with the City's Emergency Operations Center to address the needs of critical customers, including hospitals and power plants. We do not have a timeline on when full service will be restored at this time.
We know that some customers do not have water service and returning your service is our priority. Austin Water will provide additional updates as they become available.
To report a water or wastewater emergency, report a leak or main break, fill out the Leak Report Web Form at austintexas.gov/page/austin-wa…
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We are now producing and delivering more water than our city is consuming, allowing us to add excess water into our reservoirs, which is critical for system health. Please read our latest update at austintexas.gov/article/operat…
With warming temperatures and improved road conditions today, expanded deliveries of supplies and equipment have begun to flow into our facilities. Allowing for expanded water treatment capacity.
Should current trends continue, and with the help of our customer sustained efforts to cut water use across the city, customers could see improvements in water service as early as the end of the weekend.
1/5 To keep our customers up-to-date on system water usage and storage capacity, we will be updating our website (austinwater.org) and social media channels twice a day – showing the latest trends.
2/5 We are now producing more water than our city is consuming, allowing us to add water into our reservoirs, which is critical for system health.
3/5 Should water storage levels continue to rise and with the help of our customer sustained efforts to conserve water use across the city, we could potentially restore water service city-wide through the end of this weekend.