So I know everyone has a day job. And this isn't about politics. But since I have a platform I thought I'd share with you this documentary evidence of @att's pervasive use of fraud. As I noted before, my wife bought a phone from @att and returned it. They repeatedly claimed ...
https://twitter.com/joshtpm/status/1371882096701140994
2/ they never received it, though we had record of the PO pick up etc. She spent weeks on the phone with @att getting all the records. She would get it resolved only to see the fake charges appear again. When she spoke to them on Dec 26 she'd been lied to so many times she ...
3/ insisted on evidence/confirmation etc that she had proven the phone had been returned etc. Here's the transcript of that communication. 
4/ As you can see the @att rep repeatedly confirms that the phone was received, that the charges were in error, that she will never be contacted about it again and that if she is she only has to give @att the reference number for the conversation.
5/ Today, 3 months later they again billed her. When we contacted @att they said there were no notes on the account about the conversation or the reference number. Now this transcript I'm showing you here is not a screen cap of a chat. It's an email of the transcript from @att.
6/ So these are @att's own records, confirmed in a document provided by the company itself.
7/ @TishJames @NewYorkStateAG I know you have your hands full. But this company, @att, commits fraud routinely in the State of New York. I hope your staff will look into this.
8/ @FCC I would ask you to investigate the practices of @att which even in an era of monopolies and malfeasance appears to practice billing fraud routinely in the state of New York and indeed around the country.
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