Some discussion last week about promoting techs to managers and why I have never seen it work. A few folks asked for a more in depth look.
Here’s how I look at it:
When a SMB owner realizes they need an Ops/service manager it’s a big deal. They’re making a brave choice to step away from day to day. To trust someone with their business and staff. They're saying, “I take this business seriously and I’m ready to grow”. Time for next level.
If this is your first OPs/Service manager hire then it is one of the most important hires you make in your business. Why on earth would you promote someone who’s qualification is wrench turning and not leading teams?
This is a very long thread. @SamtLeslie asked to give the playbook for service companies so here it is. Follow it and you’ll get to 5M+ in a few years.
This is pure operations playbook.
No leadership, financial or HR discussion. Enjoy.
Industry:
Doesn’t matter much. @sweatystartup has an awesome list of service industries on his website that will get the job done.
Trades:
If you are under 3M and in multiple trades you’re doing it wrong. I was there and it was a mess.
Businesses under 3M don’t have good system, managers, effective onboarding, training, hiring practices, or pricing methods. If you did then you’d be bigger.
1. One of the least discussed factors of success is your choice of spouse.
I am reminded of this today because this is my 6th wedding anniversary. Here is a marriage thread.
2. A spouse is uniquely positioned to control your life. To lift you up or pull you down. To push you forward or hold you back. To trust and grow with you or settle. To spend all the money or build wealth. To ruin your life or make your life worth living.
3. I have been blessed with a spouse that always brought out the best in me and pushed me forward.
She trusted me to do things that I had no business doing, like acquiring a bunch of companies & real estate in my 20s with barely a clue.