1of3 @Citibank Hi, my mother has a checking account with Citi bank. She is 95 years old, we are lacked out of her online account because we did not receive her debit card, when we call Citibank to explain the situation,
2of3 the representative insisted we take her to a branch. My mother is not vaccinated, she is blind and suffered a stroke approximately three years ago which leaves her unable to walk, but your CS people insist we take her to a branch, we need help getting access to her
3of3 account to retrieve checking statements for social services to continue to help her. Is there anyone who can help in this situation? I DMed you this morning.

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