Thread by @vet4democracy

Do not do online orders from @Lowes!

If there’s a tech difficulty (say- website defaults to an old address no matter where you direct shipment)
It’ll take wading through ∞ hold, multiple x. Then you’ll pay for a new order while they sit on refund for up to 24 days... (1)

Checking email notifs, saw wrong address. Called immediately. Items staged for shipping, but had not left the warehouse, couldn’t be stopped or rerouted.

So, shipped it anyway, knowing it was going to wrong pt of delivery.

Was able to cancel and reorder the other items. (2)

The items knowingly being shipped to wrong address could not be refunded until THEY WERE DELIVERED TO THE WRONG PLACE.

When delivery notif recv’d by me, called back (another 30 minute hold). Only one item was available. We generated a NEW order. Told refund in 3-10 days. (3)

No confirmation of refund was sent. I did recv confirm of the one item ordered, (originally part of a large order w free shipping), but now be charged for shipping. Had to call ∞ again and get shipping waived. Checking on the refund, and no confirmation, assured 3-10 days. (4)

Item is being delivered today (🤞🏽). It has been 9 days since told refund would be 3-10 days. No documentation a refund is in the works.

Called ∞ customer service again (25 minutes):

Associate says, “It will be 28 days” 😡 😡 😡 😡

I am over being calm, nice, and polite. (5)

A) Wrong address was a website technical problem. Current address hasn’t been a problem before.

B) Not being able to keep an item from leaving the warehouse to go to a known wrong address, all @Lowes.

C) LONG holds- total elapsed phone time 2:15- and counting. On hold NOW. (6)

D) 3-10 days became 14-28, which became, “Oh- we can’t refund that. IT WAS SENT TO THE WRONG ADDRESS AND OUR POLICY STATES NO REFUNDS FOR THAT” 🤬.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

(7)

Not acceptable. Helluva a way to do business.

Associate just came back- “We can offer a gift card for - inconvenience.

Maybe. Back on hold again. (7)

Associate returns. Gift card to be emailed. Good gamble, since only 10% of gift cards are ever used. Guarantee this one will be.

When and if I get it.

I have an email with an incident number, saying there MIGHT be a gift card.

Like I said, stay away from @Lowes online. (8)

@threadreaderapp unroll, bitte.