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Dave Statter Profile picture
@STATter911
Apr 12, 2021 • 8 tweets • 7 min read • Read on X
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(1) There should be a lot of people screaming "WTF" after reading the @WMATA stories by @tomroussey7news @AdamTuss & @justingeorge on the March 26 debacle at Rhode Island Ave. But a major safety issue is missing from the news reports & apparently in Wiedefeld's memo. (more)
(2) There's no acknowledgment of another major break down in communications between ROCC & @OUC_DC. The inability to relay timely emergency information is a big part of what killed Carol Glover in 2015. It's painfully obvious these failures continue to this day. (more)
(3) Because of poor communication between ROCC & OUC, @dcfireems was first dispatched for an EMS call at R.I. Avenue. Then for people trapped on an elevator. And then for a decoupled train. All of this wrong info evolved over 16 minutes. Why? How does this happen? (more)
(4) I've been asking @wmata, @OUC_DC & @SafeDC regularly & unsuccessfully since March 26 for a simple timeline of the interactions between OUC & ROCC. None of them are showing transparency & accountability on this important issue. (more)
(5) As they should've finally learned from Carol Glover's death on Jan. 12, 2015, getting fire & EMS to the right location of a rail emergency & armed with the correct information MUST be a priority. If not, people will die. How come Metro & OUC remain such slow learners? (more)
(6) Also, I was astounded by this line in @justingeorge's report. It's inconceivable @wmata's safety people weren't told or didn't know on March 26 that 2 passengers left the train on their own & walked the electrified tracks. I knew that info on March 26 as did others. (more)
(7) Both @MetroReasons & I reported 2 passengers had apparently left the train & were on the tracks within a couple hours of the incident, a dangerous situation. For the safety of riders, Metro should've also revealed this on March 26, warning passengers of the danger. (more)
(8) Instead of immediately getting a crucial warning to its passengers, Metro just let it leak out over the weekend. After all of @MetrorailSafety's great work & @WMATA's commitment to change, it's clear "Safety Trumps Service" is an empty slogan.

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More from @STATter911

Dave Statter Profile picture
Aug 28, 2023
(1) The @dcdistrictdogs flood shows @MayorBowser's administration doesn't care who gets hurt in its quest to keep DC911/@OUC_DC's mistakes buried. The fact they still refuse to admit what happened is part of a years-long shameful pattern. Here's a history lesson. (more)
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(2) 4 years ago this month @MayorBowser shielded @OUC_DC from a multi-agency investigation of the tragic 708 Kennedy St NW fire that killed Yafet Solomon & Fitsum Kebede. As with @dcdistrictdogs, OUC gave non-sensical answers to key questions. (more)
thedcline.org/2020/08/18/dav…
(3) 4 years before Kennedy St., @MayorBowser showed she didn't want outsiders probing DC911/@OUC_DC. Her administration refused a @NTSB recommendation for an OUC operations audit after the deadly L'Enfant Plaza Metro fire. It was never done. The fire killed Carol Glover. (more) Image
Read 13 tweets
Dave Statter Profile picture
Aug 22, 2023
(1) NEW: In a press conference where she made things worse & not better, DC911 boss Heather McGaffin's unusual excuses for a major 911 failure aren't passing the smell test. None more so than blaming a dispatcher who "misspoke" for the 15 min. delay sending emergency help. (more) Image
(2) LISTEN: McGaffin kept saying a dispatcher simply "misspoke" when he dispatched the initial call to @dcdistrictdogs as a "water leak". What she didn't explain is how a different dispatcher on a different channel also misspoke 3 minutes later, using the very same words. (more)
(3) A likely explanation for this coincidence of the pair misspeaking in the exact same way is that it wasn't a coincidence at all. They likely both read from the dispatch computer where this call was misclassified as a non-emergency "water leak" or "public assist". (more) Image
Read 12 tweets
Dave Statter Profile picture
Aug 21, 2023
(1) BREAKING: DC911/@OUC_DC's Heather McGaffin finally admits DC911 messed up in the @dcdistrictdogs response. As we told you last Monday the 15-minute delay would come down to what the first 911 callers said. They said plenty about how bad the situation was. It was an EMERGENCY! The walls were coming down during the flooding with people & dogs inside. But DC911 dispatched this as a non-emergency water leak. (more details to come)

The release of this information and the 911 transcripts would not have come without the outrage of the people impacted, some tenacious reporters & @ZacharyforWard5.
(2) At the press conference McGaffin called this an "unprecedented incident" that OUC "hadn't fully prepared ourselves for or our staff for". That's an astounding statement. A 911 center that isn't prepared to understand flooding in a building where a wall has come in & people & dogs are inside is an EMERGENCY is not prepared to do the job on a daily basis. This is not unprecedented. (more) @ANCCostello @RealTimeNews10 @RamirezReports @SegravesNBC4 @tomsherwood
(3) In the press conference, which I am just replaying, McGaffin talks about DC911/@OUC_DC needing to do a better job of relaying the dispatch notes/updates. That's something STATter911 has pointed out for years. Last year I had a top official at OUC tell me reading those is the job of @dcfireems. (more)
Read 4 tweets
Dave Statter Profile picture
Jul 17, 2023
(1) This evening, yet another example of DC911/@OUC_DC making the same mistakes over & over because of a lack of leadership, supervision, situational awareness & training. As usual, @dcfireems saved the day. Listen in the next tweet. (more) @CMBrookePinto @SafeDC @MayorBowser Image
(2) LISTEN: At 6:41 pm DC911/@OUC_DC sent Engine 6 & Truck 4 to 1730 7th St for alarm bells. At 6:45 pm DC911 sent a full structure fire assignment of 13 units to the same address, totally forgetting they sent E6 & T4 just 4 minutes earlier. (more)
(3) Thankfully Engine 6 caught the mistake & alerted DC911/@OUC_DC. This type of error--it happens frequently--has caused confusion, missed assignments on the fireground & wastes resources. You have to wonder how this gets by the supervisors & dispatchers so often. (more) Image
Read 5 tweets
Dave Statter Profile picture
Jul 16, 2023
(1) Within 4 minutes today DC911/@OUC_DC dispatched 3 separate assignments sending @dcfireems to these locations for a crash:
• 2:50 a.m. Washington Blvd. & Memorial Ave. SW
• 2:52 a.m. Lincoln Memorial Circle NW
• 2:53 a.m. Rock Creek Pkwy & Ohio Dr. NW
(more)
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(2) It should be obvious to anyone at DC911/@OUC_DC all 3 are likely the same crash. I get that the locations need to be checked but why didn't dispatchers let the responding units know what was going on? Why, as usual, did they leave @dcfireems in the dark? (more) Image
(3) The @dcfireems units couldn't even hear for themselves that they were all operating in the same area, likely on the same call, because one of the units was assigned a different radio channel. (more) Image
Read 5 tweets
Dave Statter Profile picture
Jul 12, 2023
(1) Right on cue--as if we needed more evidence--DC911/@OUC_DC helped to further justify @councilofdc's OUC transparency act. When @CaseyNolen did a story about the emergency legislation OUC refused to comment. Of course they did. But there's more. (more) @CMBrookePinto @SafeDC
(2) A key point of the emergency act that passed yesterday is real data on daily staffing. The staffing stats are something STATter911 has pushed for over many months. Why? Because we now learn even @ChmnMendelson couldn't get a live person on the phone when calling 911. (more)
(3) Watch: @ChmnMendelson tells a story so many others told us over the last year -- no call-taker picked up when he called 911. It seems to be the rule rather than the exception that 911 in the nation's capital doesn't answer right away. (more)
Read 9 tweets

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