Thread by @omoalhajaabiola

I made $21 in my first 6 month on fiverr as a freelancer

I did receive many requests from buyers but as a newbie, I struggled with the art of selling

Some of the real-life principles (not tactics) I used. I actually copied it from some people. Why re-invent a wheel?

I knew my potentials. I could see something better, something greater. I knew this freelancing of a thing is for me. I knew, I knew that I would make money from freelancing. But I can make stupid money If I up the way I sell.

During my visit to Abuja, I learned something from

a customer representative of Arik Air. My flight was scheduled for 7am but I sleep a lot. You see, I can see for 23 hours from the total 24 hours a day. The doctor said it's not normal but mehn, I enjoy it.

Onward

I sha missed that flight.

The Arik Air's Representatives

was exceptional in handling my case. She gave me one simple principle that was responsible for my success as a freelancer. I closed many deals. Turned down many of them. I then increased my price and making $6k was easy. This was in 2017. I was expected to be in Abuja by 10am

but I missed it. However, there was an afternoon flight. Where most customer rep would say "I can book a flight leaving at 2:30pm for you", this lady, a sales-spirited one, showed me one of the greatest customer retention strategies.

She found a way to appease me, which, as you can guess, might be quite worked up about a cancelled flight. So while knowing all too well that seats on the 2:30 PM flight are
still available, the representative said “Well, there’s a flight at 6:30 AM tomorrow, but let me see

what I can do to put you on an earlier flight, but I am afraid it’s fully booked. Hang on there, let me check”

The few moments ensued, while I listened to the representative clicking. I wasn't so sure but I could guess she was either shopping online or replying her bf messages,

but what actually matters is
that I thought she cares a lot about me. I mean, this is someone who's ready to go extra miles to please me. After more than 90 seconds, she finally said

“Ok, so I’ve managed to squeeze you in on an earlier flight at 2:30
PM this afternoon.”

This is called experience engineering, as it compares two less desirable options. In this case, a less-desirable option was the 6:30am flight the next day, this created a mental imbalance, making the 2:30pm flight, the best alternative.
As a customer, I wasn't concerned about my

missed flights as I was happy to have avoided waiting until the next day.

What does this mean for your freelancing journey? It means you should always put your clients as your priority. When a client reaches out to you, show them you care about them.

For instance, a client

that needs an SEO article might forward her website and ask for your opinion. Even if you can give her the SEO score immediately, don't. Tell her you are using your premium SEO tools to find the best SEO reports since most SEO software in the market are biased. It will paint a

Mental anchoring, painting you as a freelancer who cars.
It works all the time. It worked yesterday and will continue to work.

Agreed?