At the end of the shipping deadlines, all you have left to promote and get to someone on time is gift cards. Starting around Dec 15, make sure you switch up your flows to start doing this.
eCommerce brand owners should create a private Facebook group in September. Then they invite the high-engaged segments to join this group starting in October.
Content for the emails:
- Tell your customers: “Your inbox will be flooded with emails in
Slip a "Thank you" note in the product package with a discount code that's valid throughout the holiday season. Then use that TY note as an anchor in the holiday campaigns sent to those who bought a product during the BFCM sale.
Flows are the highest-converting emails your brand will ever send.
Yet most brands are barely scratching the surface.
Here are 8 flows you need to be sending:
BOOKMARK THIS.
1. Welcome Flow:
Goal: Convert new subscribers into first-time customers
Tips:
- Send the first email immediately
- Start with your strongest product and top 3 benefits
- Place the offer before the first scroll ends
- Use emails 2 and 3 to answer objections and show proof
And here's a subject line you can test:
"Your 15% off code + why 34,238 people love us"
2. Abandoned Checkout Flow:
Goal: Recover high-intent customers who started checkout
Tips:
- Trigger 30 to 60 minutes after checkout is abandoned
- Include product image, price, and a clear CTA
- Keep copy short and human
- Use 2 to 3 follow-ups with increasing urgency
Email "Design" Tip:
Start with a plain-text email from a team member.
It often converts better than "branded" templates.
6 ecommerce storytelling examples you can use in your emails (that actually sell):
BOOKMARK THIS for your next campaign👇
But first, here's why storytelling matters in ecommerce:
1/ It builds emotional connection (beyond discounts) 2/ It helps customers remember your brand 3/ It differentiates you in crowded markets 4/ It makes your emails more engaging and less transactional
Use these 6 story types to drive real results:
1. The Founder Story:
Just like it sounds, this tells who is behind the brand and why they started it.
Example:
“Our founder quit her job at Google after a skin condition forced her to create a product that worked.”
When to use:
- Welcome series (Email 1 or 2)
- Post-purchase thank-you email
- Holiday/campaign emails with a personal note
Pro tip: End with a CTA that feels personal:
“Reply and tell us your story”
or
“Meet the product she created”
There are 5 email flows that matter the most for increasing your ecommerce sales:
Let me break it down👇
1. Welcome Sequence:
When someone joins your email list, they’re showing genuine interest in your brand. Your welcome sequence sets the tone for your entire relationship.
Here’s how to nail your welcome sequences:
-Hit ‘send’ instantly: Don’t leave them hanging! Send your welcome email within minutes of sign-up. Thank them sincerely for subscribing and show them you’re a brand worth paying attention to.
-Tell your story: Give them a reason to care. Share a bite-sized version of your brand’s journey – why you started, what problem you’re solving, and what makes you different.
-Set clear expectations: Let subscribers know exactly what’s coming – how often you’ll email (weekly or biweekly?), the type of content they’ll get (exclusive drops, helpful guides, or behind-the-scenes insights?), and how they can adjust preferences.
-Give them a reason to stay: Make their first interaction with your brand rewarding. Offer a juicy incentive – a discount, freebie, or valuable resource –x that makes them think, "Wow, if this is the free stuff, imagine how good the paid stuff is!"
Welcome sequence example:
Email 1: Right after signup – Warm welcome + incentive.
Email 2: 2 days later – More about your brand’s mission.
Email 3: 4 days later – Helpful resources or top product picks.
Here are the 3 ways to grow revenue using email marketing:
1) Increase # of customers 2) Increase # of purchases per customer 3) Increase $ per purchase
Here's how you do each (with examples):
First, we want to increase the # of customers.
Because we’re talking about email, the main thing we need to focus on is sending more emails.
Obviously, with a focus on the right emails to the right person at the right time.
Here are 3 emails you can send to accomplish this:
1) Welcome Email:
Structure:
>> Welcome to the family!
>> We are [brand]
>> Tell your brand's story
>> We're giving you [X]% OFF on your first purchase
>> CTA with discount already applied
Send to: anyone who joins your list.
Note: You'll want to build out a series for this.
---
2) Abandoned Checkout Email:
Structure:
>> Quick reminder!
>> You left [products] behind
>> [Breakdown of items left behind]
>> CTA to make a purchase
Send to: people who started their purchase but didn’t complete it.
Note: You'll send a few additional emails if they don't buy.
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3) Sale Email:
Structure:
>> Sale alert!
>> Save up to X% storewide or on selected products
>> Images of most popular products
>> CTA with discount already applied
>> Sale ends soon, hurry up!