At the end of the shipping deadlines, all you have left to promote and get to someone on time is gift cards. Starting around Dec 15, make sure you switch up your flows to start doing this.
eCommerce brand owners should create a private Facebook group in September. Then they invite the high-engaged segments to join this group starting in October.
Content for the emails:
- Tell your customers: “Your inbox will be flooded with emails in
Slip a "Thank you" note in the product package with a discount code that's valid throughout the holiday season. Then use that TY note as an anchor in the holiday campaigns sent to those who bought a product during the BFCM sale.
Flows are the highest-converting emails your brand will ever send.
Yet most brands are barely scratching the surface.
Here are 8 flows you need to be sending:
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1. Welcome Flow:
Goal: Convert new subscribers into first-time customers
Tips:
- Send the first email immediately
- Start with your strongest product and top 3 benefits
- Place the offer before the first scroll ends
- Use emails 2 and 3 to answer objections and show proof
And here's a subject line you can test:
"Your 15% off code + why 34,238 people love us"
2. Abandoned Checkout Flow:
Goal: Recover high-intent customers who started checkout
Tips:
- Trigger 30 to 60 minutes after checkout is abandoned
- Include product image, price, and a clear CTA
- Keep copy short and human
- Use 2 to 3 follow-ups with increasing urgency
Email "Design" Tip:
Start with a plain-text email from a team member.
It often converts better than "branded" templates.
6 ecommerce storytelling examples you can use in your emails (that actually sell):
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But first, here's why storytelling matters in ecommerce:
1/ It builds emotional connection (beyond discounts) 2/ It helps customers remember your brand 3/ It differentiates you in crowded markets 4/ It makes your emails more engaging and less transactional
Use these 6 story types to drive real results:
1. The Founder Story:
Just like it sounds, this tells who is behind the brand and why they started it.
Example:
“Our founder quit her job at Google after a skin condition forced her to create a product that worked.”
When to use:
- Welcome series (Email 1 or 2)
- Post-purchase thank-you email
- Holiday/campaign emails with a personal note
Pro tip: End with a CTA that feels personal:
“Reply and tell us your story”
or
“Meet the product she created”