Imagine doing this for
190 countries
50 discrete business units
1.2millions employees
✨There is no central innovation team
✨every person hired should be able to innovate
pillar#1 Culture
The mental model of 1 and 2-way door decision making
✨most decision are reversible and can be broken down as 2 way door
✨ experiment and see how idea worked with customers
1️⃣ customer loved the idea : if idea worked, how to scale it 🌐
2️⃣ customer responded well : pivot👣
3️⃣ no insights : kill the idea 🔫
@amazon hires builders
People who can look 🧐at problems from different angles and how can they improve them for their customers💆🏻♂️💆🏻♀️
This gets us to #pillar2
Mechanism is virtuous cycle that improves itself as it operates. Start with outputs/results, and understand what inputs can improve it 👍🏼
Examples of mechanism
1️⃣ the loop : interview process to hire builders
#theWorkingBackwardProcess
Make sure one is building right thing for customers before actually building it
Input ⏩is customer centric thinking
Output is a document 📃
This document 📃 has 3 parts
1️⃣ the press release
2️⃣ the FAQ
3️⃣ Visuals
1️⃣Customer FAQ
2️⃣Working backwards FAQ : what's the cost of failure ;
If they can make things better
This way of organizing teams is called #2PizzaTeams
#The2PizzaTeam 🍕🍕
"every internal team should be small enough that it can be fed with two pizzas.
The goal wasn’t to cut down on the catering bill. It was, like almost everything Amazon does, focused on two aims: efficiency and scalability. "
Remove the gatekeeper to enable builders at @amazon
Build a tech infrastructure, from monolithic infrastructure to microservices architecture