Thread by @BitcoinOllie

@NatWest_Help I have and you have not answered my question. I have sent a response asking for MY funds to released as instructed. The actions that have been taken are proving to be extremely inconvenient. I am not at risk of financial harm by moving my funds to @krakenfx @krakensupport

@NatWest_Help @krakenfx @krakensupport @NatWest_Help @NatWestGroup do not expect a bank to prevent me making a legal payment to a provider. It's is quite audacious given I earned my salary through hard work and I do not need the state or any financial institution to determine how I spend my income.

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @NatWest_Help @NatWestGroup

The State of a democratic country should never overstep this boundary & does not bode for the future which is also why I do not support CBDCs. Given this situation, will the next step be programming money not to be transferable to legal institutions

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @NatWest_Help @NatWestGroup individuals, companies that the bank/State deems nefarious? This is the thin end of the wedge, I contest. This country needs to wake up. Our freedoms are being eroded. Back to the main point, I wish to transfer funds to @Kraken.

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken @NatWest_Help @NatWestGroup
Money legally earned & to a legal crypto currency exchange. I'm an adult and can make this decision independently. I actually cannot believe I'm having to state this in a communication to a UK bank. This is not Russia or some other Communist State

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken @NatWest_Help @NatWestGroup You have not explained why my payment has been blocked specifically to @krakenfx given it is not a scam exchange and as you will see I have made several payments to the same account without incident. This acknowledges that it has not right to block

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken @NatWest_Help @NatWestGroup my payment once confirmed it is a genuine transaction. Please explain the position. What you have stated it too vague. I need to understand explicitly why this action has been taken. I do not need protecting as I have stated.

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken @NatWest_Help @NatWestGroup

Please do not attempt to control my money. The answer given is unsatisfactory. Please escalate my complaint to a senior manager who should have the authority to provide the legal framework and regulations for taking this action.

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken @NatWest_Help @NatWestGroup

I am actually questioning the veracity of the statement by NatWest as no evidence has been provided. There is no high volume of scams to Kraken. This would put their business at risk at a time when they are considering going public.

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken I understand you are trying to assist but you are following a script which clearly prevents the facts being presented. This is a disingenuous approach in my view. Why do I have to waste even more precious time completing a form to make a complaint. Unhelpful.

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken These messages constitute a complaint. Please send to the complaints team. Ps I also received the message above re: complaints. This is a dishonest position taken by the bank to prevent complaints. Why lodge a complaint if not action will be taken to resolve the issue

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken satisfactorily. I still would like the questions posed addressed. Please escalate. I have wasted 2 hours of my precious time today attempting to resolve matters. I do not have time to make a complaint. This issue strikes at the very heart of individual freedoms so I would like

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken my concerns addressed. NW has all my details. I will not be completing the form and I would ask that you use initiative and ensure this is communicated to the relevant department rather than me escalate it by writing to the executive team.

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken This is the group I will be approaching if you are not empowered to use your initiative rather than push me into a process I do not wish to follow for all the reasons given. I suspect you will simply follow a script and explain you are not permitted to do this etc.

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken If this is the case, please send me the full details of the CEO @Nick__Howe @NatWestBusiness and CFO including email addresses.

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken @Nick__Howe @NatWestBusiness I still am unclear. I'd like a proper response based on the facts of my case as I was told it was now the policy to stop the payments and that even if I chose to complain, the outcome would remain the same. It is unacceptable for these decisions to have been made without ref

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken @Nick__Howe @NatWestBusiness to me. I wish for clear accountability and clarity. Customers need to understand the policies being applied and not upon a whim as appears to be the case. I spent hours previously seeking redress and then suddenly this BIG issue (please review the thread and texts sent to me)

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken @Nick__Howe @NatWestBusiness became a non issue without a factual explanation and the monies transferred as originally requested. Please escalate my complaint as requested.

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken @Nick__Howe @NatWestBusiness End/
I'd like the complaint to be submitted, on my behalf. I don't have the time to keep raising my concerns. Very inefficient and frustrating. Pl. review the thread & take the action requested. Money returned to my control or a closed @NatWest_Help account it will be.

@NatWest_Help @krakenfx @krakensupport @NatWestGroup @kraken @Nick__Howe @NatWestBusiness @threadreaderapp unroll